Administrative Assistant - International Bowling Museum & Hall of Fame - BOWLING PROPRIETORS ASSOCIATION OF AMERICA INC

The International Bowling Museum and Hall of Fame seeks an outgoing full-time Administrative Assistant. The Administrative Assistant is responsible for all administrative aspects of development and operational activities. Reporting to the Curator/Program Manager, the Administrative Assistant plays an important role by providing guest services and administrative support to the Museum Office. The Administrative Assistant is a well-rounded individual that excels in a small office; the Administrative Assistant is a team player that enjoys providing excellent customer service and enjoys producing museum administrative work independently.

DUTIES AND RESPONSIBILITIES

Maintain the gift shop/admissions desk including but not limited to helping campus visitors, entering and tracking gift shop inventory and returning phone calls as needed

Process donations and prepare acknowledgement letters and other correspondence

Update and maintain foundation, corporation and individual donor records and producing fundraising reports as needed

Assist in outgoing phone calls as a part of outreach

Coordinate production and mailing of all appeal letters and special announcements and various marketing activities (i.e. copying, filing, mailing, shipping, emailing, social media)

Field incoming inquiries and direct them to appropriate staff

Maintain contact lists, gather and prepare registration/membership materials

Handle administrative details associated with the IBMHOF meetings and events

Other duties as assigned by the Curator/Program Manager

QUALIFICATIONS

Associate's or Bachelor's degree in a related field or equivalent experience

A minimum of 3 years of experience in an administrative position for a small institution or business required, preferably in a nonprofit development office

Proficiency in Microsoft Word, Excel and PowerPoint

Constituent relationship management (CRM) database management experience – Blackbaud eTapestry preferred

Ability to present information concisely and effectively, both verbally and in writing

Ability to organize and prioritize work; excellent multi-tasking skills

Ability to work independently with little supervision

Must pass IBC’s Registered Volunteer Program background screen and drug test

Ability to adhere to the Code of Conduct of the Registered Volunteer Program

Excellent interpersonal skills

The International Bowling Campus offers a competitive starting salary with excellent full-time benefits including health, dental, 401k, and paid time off. The hourly salary range for the position is $17 - $18. To apply, please send a copy of a cover letter and resume to Kari@bowlingmuseum.com

IBC is an Equal Opportunity Employer and participates in E-Verify.

COMPETENCIES 

Attendance/Punctuality

• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions and feedback; Demonstrates group presentation skills; Participates in meetings.

Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Teamwork

• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

· Continually required to sit and/or stand (remain stationary) or walk as needed

· Continually required to utilize hand and finger dexterity

· Continually required to talk and/or hear

· Must be able to move up to 25 lbs.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. All duties and responsibilities listed are considered to be essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. 

This job description does not constitute an employment agreement between the employer and the employee and is subject to change with or without notice by the employer as the needs of the business and requirement of the job change.