Administrative Assistant - Midwest Orthopaedics at RUSH

Dr. Richard A. Berger is an orthopedic surgeon who specializes in the treatment of hip and knee joint replacement surgery (www.outpatienthipandknee.com). He is currently looking for a friendly face to fill his devoted team with an Administrative Assistant/ New Patient Liaison Role. The ideal candidate will exhibit high standards in excel, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks, while being. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. 

Responsibilities

• Handle and coordinate active calendars
• Schedule and confirm meetings
• Ensure file organization based on office protocol
• Provide ad hoc support around office as needed
• Knowledge in or ability to learn medical coding. 
• Clinic Day/Scheduling/ Prepare Clinic Rooms 
• Prepares clinical folders for clinic days 
•  Assist with Follow-up appointments and post-op visits 
•  Assist with post-op visit including Workman's Com 
• Schedule Surgeries including surgical signup sheets 
• Maintain and update all surgical schedules
•  Discuss non-clinical surgical questions patients have while utilizing given surgical material. 
• Discuss with patient telehealth medicine appointments 
• Conduct reservations for surgery centers 
• Assist with Ordering and assigning complexity of surgical case 
• Maintain patients charts post-operatively including photos 

Qualifications

• Associate degree or equivalent experience desired
• Strong interpersonal, customer service and communication skills both within the team and to patients 
• Proficient in Microsoft Office suite including working
• Ability to multitask in a fast-paced environment including problem solving, decision making, strategic thinking, planning, communication, results driven and performance management while displaying leadership 
• Superior organization skills including but not limited to ability to prioritize tasks presented 
• Good phone skills--clear, easy to understand, reliable with following up as needed, good conflict-resolution skills to handle possible patient situations.