Admin and HR Assistant at MiaRec

MiaRec is an award-winning software company that offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our Generative AI-powered platform is designed to automate workflows, save costs, boost efficiency, enhance customer experiences, grow revenue, and drive digital transformation. We are looking for an Admin and HR Assistant to join our growing team.

What you will be doing

• Perform bookkeeping duties, including managing accounts payable and receivable, processing expense reimbursements and maintaining financial records using Xero.
• Manage Exec Team calendar, schedule, and travel arrangements.
• Handle correspondence, including phone calls, emails, letters, packages, and mail.
• Organize and maintain office documents, including file storage, scanning, and general organization.
• Select and manage vendors and service providers, tracking budgets to ensure quality and cost-effectiveness.
• Monitor office supplies, placing orders as necessary.
• Assist in reducing the administrative workload of the Executive Team.
• Oversee and manage all office facility-related activities.
• Maintain and update the client database (Pipedrive).
• Coordinate with Marketing for tradeshow events, including arranging travel, overseeing booth setup, managing registrations, etc.
• Administer employee benefits, liaising regularly with the benefits broker, and lead annual open enrollments.
• Support the recruitment process, including job postings, interviewing, onboarding, and offboarding of employees.
• Assist in handling employee relations matters.
• Assist with planning, coordinating, and managing onsite and offsite events.
• Perform other duties as assigned.

What we are looking for:

• 2+ years of relevant administrative, operations, and/or HR experience.
• A consistent track record of completing projects and deliverables on time with diligence.
• Follow up, attention to detail, and an ability to develop and execute best practices that align with our culture.
• Have a can-do attitude: no job is too small, no challenge too great!
• Excellent written and verbal communication skills.
• Possess high-level attention to detail, accuracy, and ability to multitask.
• Self-driven and autonomous.
• Proficient in MS Office (Word, Excel, PowerPoint), G Suite (Gmail, Doc, Drive, Calendar). Knowledge in other commonly used productivity tools such as Slack, Zoom and Monday.com are a plus.
•  Ability to learn new technology.
• Demonstrates integrity, trustworthiness, and a high level of professionalism in handling sensitive information and responsibilities.

What we offer:

• MiaRec offers a competitive compensation package
• Healthcare, vision, dental and LTD benefits
• Generous PTO
• 401K and we match!
• Excellent growth opportunity with a dynamic global organizational
• Supportive and collaborative company culture