Admin-Clerical - Customer Service Representative - Pioneer Data Systems
New Haven, CT 06511
About the Job
Position Details:
Our client, a world-leading Pharmaceutical Company in New Haven, CT is currently looking for a Patient Recruitment Support Associate to join their expanding team.
Job Title: Patient Recruitment Support Associate / Clinical Trials
Duration: 17 months contract, extendable up to 36 months
Location: New Haven, CT
Note:
The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.
You may participate in the company group medical insurance plan
Job Description:
Summary:
Volunteer Recruitment Support is responsible for registering new and current clinical research participants and conducting a series of pre-screening procedures to determine eligibility and enroll them for clinical studies.
Volunteer Recruitment Support executes recruitment strategies and acts in compliance with regulatory requirements related to the protection of all participants confidential data. Additional responsibilities may include serving as preceptor for new staff in training and participating in projects within the department related to participant outreach, metrics, and database optimization.
Responsibilities:
Maintains first contact with potential participants and informs them about clinical research and available study opportunities
Communicates protocol requirements, study procedures, stipend information, and PCRU policies to potential participants in a prompt and professional manner
Assesses participants qualifications for participation in a study based on information gathered during the intake in accordance with study protocol inclusion/exclusion criteria and medical guidance
Maintains source documentation, accuracy, accessibility, and confidentiality of participant records and reports
Communicates with participants via text messaging, emailing, and other methods in compliance with regulatory requirements for study related recruitment, follow up, soliciting updated information and regular database clean up
Schedules study screenings and cohorts/groups for dosing according to established timelines and manages appointments
Demonstrates positive attitude to the participant population to ensure trust in clinical research
Performs database cleanup activities and other recruitment and targeted outreach projects
May train and mentors new staff members
May cross-functional responsibilities within the recruitment department, such as participant payments, marketing, website development, and social media
Day 2 Day:
clinical trial study pre-screening
participants review of ongoing studies.
intake of participant background
decipher if candidate is a good fit for a study.
Hard Skills:
1. Medical Terminology
2. Clinical Mindset
3. Ability to multi-task within multiple systems/data bases
4. Maintaining a high level of moral and professionalism
5. Independent thinker and decision ability
Skills Set/Experience proven to be successful in this role.
1. Call Center
2. Clinical Setting
3. LPN
4. Oral Communication
5. Written Communication
6. Patient evaluation and intervention
7. Independent decision making
8. LPN
9. Retired RN
10. Public Health Grad
No direct patient care.
Call Center type assignment.
Comments:
Must be available and flexible to work all of the following shifts:
Mon-Thu: 7:30am-4:00pm; 9:00am-5:30pm; 10:00am-6:30pm
Fri: 7:30am-4:00pm; 8:00am-4:30pm; 9:00am-5:30pm
Sat: As needed per level of recruitment activity. Would be given advance notice if Saturday work is needed.
Our client, a world-leading Pharmaceutical Company in New Haven, CT is currently looking for a Patient Recruitment Support Associate to join their expanding team.
Job Title: Patient Recruitment Support Associate / Clinical Trials
Duration: 17 months contract, extendable up to 36 months
Location: New Haven, CT
Note:
The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.
You may participate in the company group medical insurance plan
Job Description:
Summary:
Volunteer Recruitment Support is responsible for registering new and current clinical research participants and conducting a series of pre-screening procedures to determine eligibility and enroll them for clinical studies.
Volunteer Recruitment Support executes recruitment strategies and acts in compliance with regulatory requirements related to the protection of all participants confidential data. Additional responsibilities may include serving as preceptor for new staff in training and participating in projects within the department related to participant outreach, metrics, and database optimization.
Responsibilities:
Maintains first contact with potential participants and informs them about clinical research and available study opportunities
Communicates protocol requirements, study procedures, stipend information, and PCRU policies to potential participants in a prompt and professional manner
Assesses participants qualifications for participation in a study based on information gathered during the intake in accordance with study protocol inclusion/exclusion criteria and medical guidance
Maintains source documentation, accuracy, accessibility, and confidentiality of participant records and reports
Communicates with participants via text messaging, emailing, and other methods in compliance with regulatory requirements for study related recruitment, follow up, soliciting updated information and regular database clean up
Schedules study screenings and cohorts/groups for dosing according to established timelines and manages appointments
Demonstrates positive attitude to the participant population to ensure trust in clinical research
Performs database cleanup activities and other recruitment and targeted outreach projects
May train and mentors new staff members
May cross-functional responsibilities within the recruitment department, such as participant payments, marketing, website development, and social media
Day 2 Day:
clinical trial study pre-screening
participants review of ongoing studies.
intake of participant background
decipher if candidate is a good fit for a study.
Hard Skills:
1. Medical Terminology
2. Clinical Mindset
3. Ability to multi-task within multiple systems/data bases
4. Maintaining a high level of moral and professionalism
5. Independent thinker and decision ability
Skills Set/Experience proven to be successful in this role.
1. Call Center
2. Clinical Setting
3. LPN
4. Oral Communication
5. Written Communication
6. Patient evaluation and intervention
7. Independent decision making
8. LPN
9. Retired RN
10. Public Health Grad
No direct patient care.
Call Center type assignment.
Comments:
Must be available and flexible to work all of the following shifts:
Mon-Thu: 7:30am-4:00pm; 9:00am-5:30pm; 10:00am-6:30pm
Fri: 7:30am-4:00pm; 8:00am-4:30pm; 9:00am-5:30pm
Sat: As needed per level of recruitment activity. Would be given advance notice if Saturday work is needed.
Source : Pioneer Data Systems