Accounts Receivable Specialist (DTX2024-7415) - RealManage

Overview:

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity:

  we always do the right thing.

• Respect:

  for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

• Selflessness:

  more than teamwork; we are part of something special and much larger than any of us.

• Personal Relationships:

  we are a professional services company; people do business with people they like.

• Always Improving:

  never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities:

Are you looking to find a work place you can call home? Do you strive to grow in a fast-paced industry with a company dedicated to helping you embrace your profession? Vision Communities Management, VCM, Inc., is a fast-growing community association management firm with a commitment to investing in our associates. With leadership who still believe that a hands-on approach ensures that our communities receive the best expertise and quality in the business. Do you believe in creating a communitys vision through customer service, expertise and accountability? Then come join your vision with ours.

Position Summary

The duties of an Accounts Receivable Specialist include Accounts Receivable calls and/or correspondence in a fast- paced, goal-oriented Accounts Receivable Department.

Provides support to Company by exemplifying our Corporate culture and values at all times.

Responsibilities will include working with leadership team to ensure timely, accurate delivery of delinquency notices, Accounts Receivable reporting, and working with the Attorneys offices to ensure accounts are being handled effectively and efficiently.

Position Responsibilities

• Provide customer service regarding Accounts Receivable issues, processing customer payments, processing and reviewing account adjustments, resolving client discrepancies and short payments

• Prepare Executive Session Notes for all Board Meetings

• Accountable for all collections efforts

• Payment Plan setup and monitoring

• EFT Auto Draft setup and monitoring

• Establish and maintain effective and cooperative working relationships with the Attorneys offices, including following up on all accounts at the legal stage

• Processing Attorney invoices and assessing to client accounts as needed

• Applying homeowner payments received from the Attorneys offices

• Submitting monthly billing spreadsheet to Supervisor

• Assessment Mailings

• Applying homeowner payments received in-office

• Scanning checks to HOA Bank accounts Daily

• Processing ACH Daily Files

• Processing ACH Manual Entries

• Processing lockbox exceptions from the Klik Remit Station

• Committing the daily lockbox file from the Bank to Vantaca

• Processing Fee Waiver requests

• Responding to AR Inquiries

• Process and review account adjustments, resolve client discrepancies and short payments

• Accept and process payments over the phone

• AR financial reconciliation assistance as needed

• Bulk Payment and Adjustment processing and assistance

• Data entry related to on-boarding clients

• Process Print jobs, scanning and faxing, and filing as general office support when needed.

• Assist with navigating website i.e. provide technical support, login assistance

• Professional communication skills (phone, interpersonal, written, verbal, etc.) at a proficient level.

• Self-motivated, proactive, detail oriented and a team player.

• Time management and time critical prioritization skills.

• Keeps work spaces organized and maintained.

• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

• At all times, demonstrate and promote the mission, values and culture of VCM, Inc.

• Answer telephone, screen and direct calls to the correct personnel

• Check and respond to voicemails, emails and mail inbox daily

• Plus other work related tasks as needed

Qualifications:

Qualifications for the position include:

• Previous work related to Homeowners Associations is preferred. In this role, you will be dealing with HOA delinquencies and customer accounts in general.

• A successful candidate must have a commitment to exceptional customer service and quality control.

• 1-2 years of experience or Accounting/Finance/Economics degree

• Strong computer skills including Microsoft Excel

• Professional written and verbal communication skills

• Real estate or title experience preferred, but not required

• Customer service oriented attitude

P17

.00 to $20.00, depending on education and experience.

Benefits include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life and Disability Insurance

• HSA (Required High Deductible Medical Plan to be eligible)

• FSA

• Education Reimbursement

• 401K matching

• Employee Assistance Program (EAP)

• 11 paid Holidays