Accounts Receivable Collections Specialist (Rochester, NY) at Paladin Consulting, Inc

Paladin Consulting is currently hiring an Accounts Receivable Collections Specialistto join our team working onsite at our client's office located in Rochester, NY.

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Job Title: Accounts Receivable Collections Specialist
Work Location: Rochester, NY
Duration: Long-term contract
Hours: Monday-Friday 11am-8pm (Training will start 8am-5pm)
Education/Experience Required: High School diploma

Job Description & Responsibilities:

• Responsible for accurate and timely resolution of past due invoices
• Provides quality customer service to internal/external customers, while mitigating risk to the company
• Educates clients, partners, and product areas on the resolution process and addresses billing disputes
• Develops and maintains a basic knowledge of Paychex products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios.
• Manages current, past due, and returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners.
• Mitigates risk and exposure to Paychex by balancing service and collection effectiveness.
• Addresses disputes through available resources, using corresponding systems to resolve and collect revenue Paychex receives from its products and services.
• Reviews daily payroll holds for timely client contact when past due balances are present.
• Maintains department policies/procedures to ensure daily compliance.
• Participates in ongoing training to enhance knowledge and skills.

Skills & Qualifications:

• High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required.
• Consideration may be given to a candidate with a degree in lieu of experience.
• Strong organization and decision-making skills are required.
• Microsoft Word, Excel, and Access knowledge is preferred.

For more information or to view other opportunities, visit us at

Paladin is an EEOC employer.