Accounts Receivable and Billing Specialist at US Tech Solutions
San Antonio, TX
About the Job
Title: Accounts Receivable and Billing Specialist
Location: San Antonio, TX (Hybrid)
Duration: 12 Months contract
Job Description:
· Provides assistance to client’s customers with information regarding customer accounts.
· Processes orders to satisfy customer requests, research billing related issues, assesses charges for service connections and works emergency Call Duty.
· Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services, and collection activities.
Responsibilities:
· Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
· Checks to ensure that appropriate steps were made to resolve customers' concerns.
· Arranges for billing.
· Refers unresolved customer grievances to designated departments for further investigation.
· Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
· Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
· Analyses information and evaluates results to choose the best solution to solve problems.
· Reviews account for historical transactions.
· Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
· Performs other duties as assigned.
Experience:
· Proficient knowledge of the online billing system using SAP
· Proficient communication with both internal and external customers through telephone and/or walk in office.
· Assist customers and complete work assignments with minimal oversight or supervision.
Skills:
· Knowledge of various tools: Microsoft Office (required), SAP (Knowledge)
Education:
· High School diploma or GED
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Deekonda Saikumar
Email: deekonda@ustechsolutionsinc.com
Internal Reference Id: 24-08191