(seasonal) US Open Premium Seating Supervisor - USTA National Headquarters

Who We Are  It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?

We are seeking Suite Administration - Premium Seating Supervisor who play an essential role in the US Open guest experience.  In this role, you will be responsible for placing and situating all suite furniture and appliances within all US Open Premium Seating.

Start Date: June 11, 2024

End Date: September 13, 2024

Must be available 5 days per week June through August,

7 days per week during the US Open (August 26th - September 8th)

The Role

• Supervise suite administration staff to ensure compliance with the USTA policies and procedures
• Place and situate all furniture and appliances for all suites
• Provide customer service interfacing with various entities and guests
• Lifting heavy furniture
• Provide administrative support to the Sr. Manager of Premium Seating
• Coordinating Furniture and Décor Deliveries, represent the Premium Seating Department at meetings with Vendors at the National Tennis Center
• Responsible for creating and maintaining files, monitoring FF&E orders, typing, faxing, filing, and other duties as assigned by the Sr. Manager of Premium Seating
• Assist in Providing all trades and vendors with information necessary to complete tasks at hand
• Receive/enter work order tickets timely and accurately
• Communicating with Suite Holders throughout the US Open Planning Process
• Responsible for periodic walk-thru of the Suites to ensure its cleanliness and Maintenance
• Communicate any breakdowns in real time with the Sr. Manager of Premium Seating

Who You Are

• Previous guest or customer service related experience
• Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
• Available to work for the full duration of the US Open tournament
• Must be able to work 12+ hour shifts and be available days, nights and weekends
• Willing to work outdoors in various weather conditions and able to stand for extended periods
• Personable and proactive team player with excellent communication skills
• Remain calm and focused in a fast-paced environment as well as during stressful situations
• Must be able to multitask and to lift 60lbs+
• Bilingual (a plus, but not necessary)

Pay Rate: $19 per hour

$35 daily meal allowance during tournament (via credential)