Accounting Specialist I - Varite

Position Summary:

The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed.

Position Responsibilities & Essential functions:

• Resolves escalated client issues/disputes using problem solving skills

• Researches issues which includes contacting internal Client business groups to determine resolution

• Business to Business customer service for internal & external customers (inbound/outbound inquiries).

• Provides account reconciliations to include contract versus invoice and payment application

• Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts

• Meet monthly Department A/R Goals and Service Level Agreements (SLA)

• Review and validate disputes, process credit memos, billing adjustments, and correct billing errors as needed

• Collect on outstanding balances, which could include short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed

• Responsible for handling all correspondence from internal and external clients timely

• Works with Cash Application Team to ensure proper application of customer payments

• Updates management on potential issues

• Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation

• Organize priorities to meet deadlines and meet client expectations

• Acts as a Subject Matter Expert (SME) for Collections Specialists

• Contribute on projects, process, and systems to drive continuous improvement

• SOX and Audit Compliant.

Qualifications & Job Requirements:

• Minimum 1 year experience as a Collections Specialist, or similar role

• Excellent Written and Verbal communication Skills

• Strong analytical & critical thinking skills

• Strong working knowledge in Microsoft Office - Excel (Intermediate)

• Ability to work independently and to adapt to a fast changing environment

• Strong Customer Service Skills

• Strong attention to detail

• Self-Motivator while actively participating in a team environment

• Consistently exceeds department SLA and Goals

Preferred Attributes & Qualifications:

• Some college

• Minimum 2 years of experience in a finance, customer service or collection, or contracting background

• Knowledge of Oracle ERP system

• Cognos Analytics reporting tool

• Advanced Excel knowledge

• Dealership Knowledge.

Education:

• High School Diploma or equivalent.