Account Specialist, Assoc - Abacus Service Corporation

Description:
Under direct supervision, provides full account management support to business, commercial, industrial, national, and/or government customers. Handles customer requests and complaints and interfaces with vendor partners and management to resolve. Customer support and resolution includes high exposure, escalated calls such as executive level complaints, calls from media, attorneys, and or issues escalated to the Public Service Commission (PSC). Performs other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc.

Furlough Notification	All NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period.
Worker Building Location	LFO - Lejeune/Flagler Office - 0000103500
Will driving be required as part of position duties/work?	Yes
Driving Record Validation	For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving.
Additional Job Details	Job Description: Operations & Customer Service Contractor Location: 850 E. Diehl Rd. Ste. 142 Naperville, IL Work hours are 8 AM to 5 PM CST, with an on-site schedule, Monday through Friday. Job Overview: NextEra Energy is seeking a versatile and dedicated contractor to assist with various customer service, administrative tasks, and collections efforts in Illinois. The ideal candidate will possess a positive attitude, strong attention to detail, and efficiency in task completion. This position offers an exciting opportunity for growth and development. Key Responsibilities: Operational Tasks: " Payment Processing: Handle payments from customers efficiently and ensure accuracy. " Bill Explanations: Provide clear and concise explanations of customer bills. " Service Calls: Manage stop service calls and schedule turn-ons for holdover customers during seasonal periods. " Voicemail Management: Return voicemails related to general activities such as payments and bill explanations. " Post-Deal Processing: Manage post-deal activities. " Renewal Agreements: Enter renewal agreements and send confirmations to customers. " Customer Enrollment: Enroll new customers and assist with renewal rate plan entry for large customers. Collections Efforts: " Debt Recovery: Contact customers with overdue balances to arrange payment. " Payment Plans: Negotiate and set up payment plans for customers struggling to pay their bills. " Account Monitoring: Keep track of delinquent accounts and document all interactions with customers regarding their accounts. " Follow-ups: Perform follow-up activities to ensure adherence to payment plans and resolve outstanding debt issues. Additional Responsibilities: " While initial tasks are outlined, the role may evolve to include additional duties as identified by supervisors. " The ideal candidate should be open to developing their skills and responsibilities over time. Qualifications: " Strong customer service skills. " Attention to detail and ability to work efficiently. " Positive attitude and adaptability to new tasks and changing responsibilities. " Basic understanding of check processing and credit card transactions. " Experience with customer service software and tools is a plus. " Experience in collections and debt recovery is preferred. " Excellent communication and negotiation skills. " Ability to manage multiple tasks without extensive supervision once fully trained. Why Join Us: This position provides the opportunity to support key staff members, enabling them to focus on expanding their market knowledge and entering new sectors. You will be instrumental in ensuring the efficient operation of the Georgia office and contribute to the overall growth and success of NextEra Energy. By consolidating roles into one, you will have a varied and dynamic work experience. ________________________________________
Will Per Diem and Mob/De-Mob expense types be available for this requisition?	No
If Per Diem is available, please indicate the maximum amount:	0
If Nuclear Business Unit: On-Boarding Note	Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: cwp@nexteraenergy.com or 561-694-4761.
Will the selected worker require unescorted badge access into Nuclear protected areas?	No
Is NERC CIP unescorted physical or cyber access required for this assignment?	No
Which NERC access is needed?	N/A
Is Federal Energy Regulatory Commission access required?	No

Hours per Day	8
Hours per Week	40
Total Hours	2,400.00

Shift Type	Standard Shift (8-5)