Account Manager / Project Manager - Intangible Assets

Assist the Project Management Department in ensuring customer projects and job orders are successful from order placement and lead time expectations all the way through to completion and receipt of Eagle product.

Primary Duties and Responsibilities:

• Assist Project Managers with communication to the customer after purchase orders are received.
• Enter sales orders into enterprise resource planning (ERP) system and create order confirmations.
• Retrieve signed order confirmations and signatures on Terms and Conditions of Sale.
• Assist Project Managers in coordinating and communicating with the internal Graphics/Prepress team.
• Create job packets and other necessary paperwork and details for Production team to fulfill orders efficiently and accurately.
• Assist Project Managers in coordinating with Purchasing, Production Scheduling, and Shipping teams to ensure lead time needs for customers are met.
• Collaborate with Production and Scheduling Department to ensure all projects are receiving proper levels of attention to detail.
• Assist with customer deposit requirements and approval of invoicing on all shipments.
• Ensure that all company food safety and quality assurance procedures are followed at all times. Escalate any issues/concerns to management.
• Other related duties as assigned.

Requirements:

• High school degree or equivalent (GED).
• Minimum one year customer service experience.
• Strong customer service acumen, including a sense of urgency to deliver the desired customer experience with follow-through, responsiveness, and professionalism.
• Excellent verbal and written communication skills.
• Detail-oriented and accountable for the accuracy of the information provided to internal and external customers.
• Proficient in keyboarding/typing, including ability to manage a high volume of email correspondence and data entry.
• Proficient in Microsoft Word and Excel with proven ability to learn new software programs.
• Good general math skills.

Preferred Qualifications:

• Associate or bachelor's degree in Business, Customer Service, Communications, or related field
• Experience with enterprise resource planning (ERP) software.
• Experience in the packaging Industry