Account Manager at KNS International

Journee

At Journee Collection, we are dedicated to making the search for the perfect shoe effortless, empowering, and celebrating women at every step. At the heart of our mission is the creation of footwear that seamlessly blends style and fit, honoring each moment and milestone. We're looking for individuals to join us in this commitment, to design not just shoes, but symbols of support and celebration for every step a woman takes.

Join us as we redefine what it means to find the perfect shoe.

Job Description

KNS International is seeking a dynamic Account Manager to join our team! We want a candidate who thrives in a high-growth environment and has a demonstrated track record of success. If you are hard-working, proactive, adaptable, have a great attitude, good energy, and are a fast-paced individual, then we want you to apply.

Responsibilities:

• Customer Style Selection: Assist customers in selecting new styles each season and communicate those assortment needs back to our product setup team.
• Markdown Execution: Execute markdowns seasonally as necessary, collaborating with buyers to develop and review strategies.
• Promotional Events: Partner with accounts on various promotional events to drive sales and enhance customer engagement.
• Marketing Opportunities: Collaborate with accounts on various marketing opportunities, including sending seasonal marketing imagery for use in emails, social media, etc.
• Pricing and Margin Assurance: Ensure pricing and margins are correct on all accounts, maintaining profitability.
• Product Listings: Ensure all items go live (and remain live) on all accounts, monitoring for accuracy and availability.
• Account Meetings: Meet monthly (or more frequently) with partners at each account to check in on sales, opportunities, and find new ways to grow the business and the relationship.
• Customer Service: Provide exceptional customer service as necessary, addressing any issues and ensuring a positive customer experience.
• Wholesale Channel Growth: Find new ways to grow our wholesale channel, including finding and retaining customers, creating a customer loyalty program, and sending weekly emails to drive sales.
• Sales Tracking: Track daily sales and promotions for our top 6 customers, analyzing performance and identifying opportunities for improvement.

Skills and Qualifications:

• Must have sales experience.
• College degree in retail management, sales, communication, fashion merchandising, or a related field is a bonus, OR 2+ years in a related field/position.
• Knowledge of basic business and retail math is required.
• Experience in customer service or retail is a plus.
• Proven ability to build and maintain relationships with customers.
• Proficient in Microsoft Excel.
• High attention to detail and organizational skills.
• Excellent communication and project management skills.
• Ability to take initiative and complete job responsibilities independently.
• Ability to pass a full criminal background check.

KPIs:

• Meeting or exceeding sales goals.
• Increasing sales year-over-year (YOY).
• Maintaining profitable margins with each account.
• Achieving high customer satisfaction survey scores

Benefits

Get ready to experience a unique work environment where talent is rewarded, and the sky is the limit! Here at KNS International, you will discover a culture of creative and business-minded individuals who come together to create a high-functioning work environment that prides itself on providing an optimal work/life balance and abundant opportunity for growth.

• Medical, Dental, and Vision
• Competitive salary and bonus plans
• Generous 401k package with employer matching
• Impact Suites – Mental Health Help
• Paid Time Off
• Paid Holidays
• Gym membership
• Monthly Massages
• Discounted employee purchase program
• Work-life balance and flexibility
• Hybrid work model
• Fully stocked kitchen with snacks and drinks
• Recreation areas for breaks and lunches
• Dog friendly
• KNS Swag

Diversity & Inclusion Vision Statement

We are committed to creating an inclusive environment that welcomes and values the differences among all our associates, customers, suppliers, and the communities in which we live and conduct business.

We are committed to providing equal opportunities in employment and treating our associates and applicants without discrimination based on their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.

Job Type: Full-time

Remote/Hybrid