Account Manager - Bound Tree Medical - Western MD Territory: DC / Baltimore - Sarnova HC, LLC

The Account Manager is responsible for calling on Emergency Medical Service Units, Fire Departments, Police Departments, Ambulance Services, and other pre-hospital and health-related organizations/personnel within an assigned territory. Will be responsible for maintaining and growing business with existing customers as well as cold calling to develop and enhance the customer base. The Account Manager is responsible for providing product information and product demonstrations to customers in the assigned territory. 

Sarnova is the leading national specialty distributor of health care products in emergency medical services (EMS) and respiratory markets and is the industry leader in revenue cycle management within emergency medical services (EMS).  The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management. 

Summary:

The Account Manager is responsible for calling on Emergency Medical Service Units, Fire Departments, Police Departments, Ambulance Services, and other pre-hospital and health-related organizations/personnel within an assigned territory. Will be responsible for maintaining and growing business with existing customers as well as cold calling prospecting to develop and enhance the customer base. The Account Manager is responsible for providing product information, product demonstrations, negotiating rebated costs of product, and managing the pricing for customers in the assigned territory. 

Organizational Impact:

At Bound Tree Medical you are not just a number.  What you do each day matters.  In this role, you are an advocate for your team and our Customers.  You truly influence the success of the Bound Tree by embracing an innovative, tactical and positive mindset to drive success.

Essential Duties and Responsibilities:

• Build, develop and manage accounts in an assigned territory.
• Carry out needed sales and service initiatives. Meet monthly/quarterly/annual sales quotas.
• Identify and qualify prospects by telephone, cold-calling, premise visits, and networking.
• Develop proposals and conduct sales presentations for prospective customers.
• Foster customer relationships through consistent communication, visits, and responsible follow-up.
• Collaborate with internal teams to improve our customer’s experience and increase brand affinity.
• Prospect for unassigned business within their geographic area.
• Assist in the education and improvement of their peers.
• Acquire and continue to grow a high-level of pre-hospital medical product knowledge.
• Complete service orders and customer quotes in a legible, accurate, and timely manner.
• Analyze internal reporting to determine customer opportunities, volume potential, and time and territory development.
• Develop and execute sales campaigns strategies to promote goals of the company.
• Being the local contact point, assisting in item selection, obtaining rebates for, meeting deadlines, and requirements for contracts and bids in assigned territory.
• Forecasting won opportunities won to assist in inventory demand planning.
• Prepare and deliver business review for multiple levels of the customer’s organization.
• Build vendor/manufacturing partner relationships through consistent communication, planning, and co-travel.
• Documentation of customer interactions, maintenance of contacts, campaign activity, qualifying leads, and staging/progression of opportunities in CRM.
• Represent Bound Tree Medical at trade shows, conferences, and association meetings to promote the brand.

         
Skills/Experience Required:

• EMS/Fire/Pre-Hospital experience with associated certifications OR successful outside sales experience 
• Excellent interpersonal skills. Demonstrated ability to work effectively with people at all levels within the company as well as with vendors and manufacturers.
• Strong communication skills, both written and verbal, that includes the ability to effectively present information and respond to questions from small and large groups.
• Strong listening-comprehension skills.
• Excellent customer relations skills
• Personal and professional growth mindset.
• Effective time management and organizational skills.
• Experience with Microsoft Teams, Word, Excel, and Power Point software
• Ability to analyze and interpret professional journals and whitepapers, customer protocols, municipality or private service bid documents and or governmental regulations.
• Ability to write reports, business correspondence.
• Ability to calculate figures and amounts such as discounts, revenue, GP$, and GM% as well interpret related customer data reports.
• Ability to simplify complex information and translate it to an understandable package for an audience.

Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled