Account Intg Specialist 2 - RR Donnelley

The Onboarding Project Manager will follow standard onboarding procedures as to implement new opportunities for BCS. These opportunities could encompass any of the products or services offered within the BCS platform.

The Onboarding Project Manager plans, tracks, and controls projects by developing a project plan with deliverables, timelines, and issues lists. They coordinate with the client, sales, team members (programming, composition and accounting), and production to ensure on-time delivery and flawless execution of the commitment defined in the statement of work by the client and RRD.

• Coordinate and manage customer on-boarding and campaigns for variable print, pre-media and/or sales throughout the lifecycle (initial meeting through final disposition of a customer’s project).
   
• Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work.
   
• Submit Statement of Work to legal for approval.

• Analyze and review the customer requirements and make determination on the scope of the overall project.

• Pull together the appropriate resources/departments required to successfully implement a customer campaign.

• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc.) required to successfully complete a project.

• Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability.

• Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.

• Make changes to plans when requirements change/shift.

• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.

• Manage customer expectations and ensure the completed work meets customer SLA’s and comply with the company standards.

• May hold color review meetings with the customer to review and make changes to jobs.

• May be involved in establishing test cases and final sign-off on projects for go live to the customer.

• Performs other related duties and participates in special projects as assigned.

• Bachelors Degree or previous experience in discipline related to functional work is preferred. 
   
• Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
   
• Must be able to recognize anomalies and critical situations and respond appropriately. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
   
• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
   
• May require knowledge of or ability to quickly learn specialized software to complete work assignments.
   
• Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
   
• Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
   
• Must be able to proactively listen to others to understand issues and situations.
   
• Must be able to clearly articulate business needs to both internal and external customers.
   
• Additional job requirements may be required.

• The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; and/or the scope of the job may change as necessitated by business demands.

The national pay range for this role is $48,400 to $79,500 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans