Account Director - adm Promotions

• Manage clients proactively and professionally, ensuring their expectations are not only met, but exceeded.
• Resolve issues escalated by the client and communicate significant issues to the Global Account Director.
• Develop and maintain networks and relationships among senior key decision-makers in client organizations.
• Develop strategies to capture viable business opportunities, presenting and communicating these to clients.
• Act as primary liaison between adm and client, always exceeding client expectations.
• Work alongside the company’s most senior leaders to continue driving the client relationship forward in a highly competitive and fast-paced environment
• Develop strong relationships with both our clients and your internal counterparts
• Collaborate with internal and external teams in the strategic planning and tactical execution of results-driven campaigns for POS/Premium related projects.
• Drive thought leadership and strategic deliverables for the future of the brands, identifying great innovative ideas in their infancy.

• Participate in the formation of proposals for business expansion within existing client sites.
• Lead operational involvement in the sales process for new business to meet expansion goals.
• Ensure the successful introduction and implementation of new contracts or services.
• Expand understanding of client’s business, their industry, and key developments.
• Participate in the strategic planning process for the region and develop effective strategic plans and objectives for all accounts.
• Ensure the effective deployment of regional and national resources to support the account base.
• Maintain an awareness of and exercise sound business judgment in such areas as market conditions, competitive activities, general economic conditions and related matters.

• Monitor campaigns to ensure all deliverables are on target, on brand and are delivered on time and within budget.
• Identify and communicate potential client efficiencies in terms of procurement patterns, buying cycles, product category focus, sustainability, and alternative POS/Premium development.
• Review assessments of operational and client issues at sites and troubleshoot significant operations/service delivery issues.
• Ensure the continuous review and improvement of client metrics and reports.
• Develop and maintain flexible staffing targets based on profitability.
• Manage the strategic allocation of resources.
• Build relationships with key vendors and ensure they are satisfying the business needs of the client base.
• Build relationships with support departments and key external suppliers, as appropriate.
• Foster a culture of excellence and ensure continuous improvement through the use of best practices.

• Accountability for overall financial performance of the account’s region against budget. 
• Manage the budgeting process and present to the Global Account Director for approval.
• Ensure direct reports are clear about financial targets and support their achievements.
• Ensure a structured plan for profit enhancement is in place and is monitored closely for performance.
• Forecast monthly results at the mid-month timeframe.
• Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets.
• Manage forecasting as required.
• Be alert to market opportunities, exploiting and cross-selling effectively.

• Work closely with all levels, including senior and executive management, managers and staff at client sites and within regional and corporate offices.
• Manage the selection, development, retention, motivation, and performance management of direct reports.
• Ensure all Human Resources matters are managed effectively and consistently.
• Establish credibility with direct reports, communicating effectively and ensuring a two-way process for sharing information is in place.
• Manage the succession planning process for site-based management and supervisory roles.
• Identify and ensure the training and development requirements of the team and work closely with the Global Account Director.

• Candidates will possess 5 years’ experience working for a promotional product, or procurement outsource agency.
• Excellent written and verbal communication skills.
• Strong project management skills.
• Excellent IT skills within all MS office suite
• Must have experience servicing FMCG client brand teams.
• Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients.
• Team player that leads by example
• Problem solving and the ability to identify and clearly present solutions.
• Willingness to travel, when required.
• Proven track record in managing Far East sourcing projects would be advantageous.

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