AV Support Specialist at Javen Technologies

Job Title: IT Meeting/AV Support Specialist

Location: Chicago, IL

Duration: 12+ Months Contract

Onsite Role

Division/Department: CC1335 IT Support

Requirements:
Daily operations of AV systems and services.
Main point of contact for meeting room setup/operating meeting room devices.
Main point of contact for AV related questions / troubleshooting from end users.
Main point of contact to troubleshoot digital display and signage.
Will be responsible for setting up AV technology in high-profile/special use conference rooms (ex. Boardroom, Training Room, Committee rooms). As well as point of contact for troubleshooting conferences in these rooms as well as our smaller meeting rooms. 
Responsible for providing high level training to Bank’s new-hires, and meeting coordinators and other non-AV employees on conference room technology and meeting coordination.
Develop and update meeting room user guides as needed.
Main point of contact to provide pre-meeting tech run troughs with meeting coordinators and presenters.
Develop and implement a preventative maintenance schedule for the meeting room equipment (hardware reboots, software updates, etc.)
Liaison with the Bank’s AV Service Provider to place and schedule and track the status of service calls, equipment orders, installations etc.
During down-time, provide support for special projects as requested
Occasional off-hours event setup, troubleshooting, production, and support
Responding to and resolving help desk requests related to online meeting and collaboration tools, meeting application support and troubleshooting, hardware and software troubleshooting and support, and general technology consultation for staff seeking technical support assistance where appropriate.

Education & Experience:
H.S. diploma required; Undergraduate degree in a related field a plus
Working knowledge of MS Office products (Word, Excel, Outlook, Teams) required
Working experience with integrated AV systems required (Microsoft Teams Rooms, 1Beyond, Q-Sys, Crestron, Atlona, Logitech, Lenovo and Evoko exist in our environment)
Working experience with administrating and supporting management portals such as Lenovo ThinkSmart Manager, Velocity, and MTR Portal
Working experience with digital display systems (Spinetix or similar)
Experience with ServiceNow, Wokday a plus.