ASSISTANT OPERATIONS MANAGER (ECOM) at Confidential company

ASSISTANT OPERATIONS MANAGER (ECOM)

Location: Rancho Dominguez, CA
Salary: $67,500+ (DOE)

Role Description:

The Assistant Operations Manager role will assign and direct process work performed and supervise specific areas of our ECOM operations. They will manage staff, foster a positive work environment, and drive customer satisfaction through solid KPIs. The successful candidate will have a firsthand approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales target achievements.

General Responsibilities:

• Manage several aspects of day-to-day operations with flexible availability to support nights and weekends.
• Responsible for your site’s performance KPIs. Identify and track key-level metrics and plan continuous improvement efforts.
• Ensure your facility follows established standard operating procedures published by our customers.
• Use data-driven reports and analysis to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
• Hire, train, coach, and motivate employees. You will also be responsible for setting and managing the team’s goals.
• Work directly with our customers to ensure all daily operational, merchant, and inventory metrics are exceeded.
• Be a pivotal point of contact with our customers.
• Lead and manage a team of individuals dedicated to the fulfillment area, with specific responsibilities for inventory management, merchant care resolution, and following standardized operating procedures.

Skills:

• Bi-lingual: English/Spanish
• Prior experience in supervising 35+ associates
• Proficiency in systems, emails, and computer software
• Familiarity with modern warehousing practices and methods of operations.
• Great organizational, management, and communication skills
• Ability to train and mentor others.
• High School Degree
• Min 5+ years in a similar role.
• Prior experience in problem management and resolution.
• Prior experience in the ECOM shipping space with high daily, weekly, and monthly volume goals and expectations.
• Has prior experience working within a growing leadership team

Compensation:

• Bonus plan after six months of employment
• Paid
  • Vacation
  • Holidays
  • Sick pay
• Health care with a $275 monthly contribution
  • Eye
  • Dental
  • Life Insurance
  • Health Care
• $65 monthly cell phone allowance