APPLICATION SUPPORT ANALYST - Open Until Filled - Lake Havasu City

*APPLICATION SUPPORT ANALYST*

Lake Havasu City, AZ

Closing Date: Open Till Filled

OTF25-124 - APPLICATION SUPPORT ANALYST

Salary: $2,513.62 - $3,669.81 Bi-Weekly / DOQ

FLSA Status: Exempt

Grade: GN18

Department: ASD/Information Technology

TO BE CONSIDERED FOR THIS POSITION: You must complete an online application. Resumes in lieu of application will not receive consideration.

General Definition of Work

"Performs difficult skilled technical work analyzing, implementing, and maintaining software solutions related to various applications, platforms, services, and systems such as ERP, Land Management, Assets, CAD/RMS, Parks & Rec., Utilities, SharePoint, and Teams; maintaining and analyzing data, reviewing processes, reporting, managing application security, and other related work as apparent or assigned.

Responsible for a variety of functions in order to ensure that applications run smoothly and that all customer inquiries are appropriately addressed. Acts as the subject matter expert. Considered the first and second line of application support, resolving technical requests and issues. Consistently communicates solutions and enhancements directly to the customer. Has the ability to test and recommend improvements, work with vendors, and work with IT on software enhancements. Work is performed under the general direction of the Application Services Manager

The ideal candidate will have a background in supporting various types of applications. Must be able to support, troubleshoot, and recommend improvements to various city applications. Excellent communication and interpersonal skills, both written and verbal, are a must. They can relay technical information to non-technical users and elicit clients' needs. They must also have excellent customer service and problem-solving skills. They must be able to interpret customer needs into technical guidelines and requirements. They will have experience testing updates, creating reports, being a vendor liaison, and being the first line of support for the application.

Minimum Qualifications

Bachelor's degree in Information Technology or related field and moderate experience in system analysis and programming or equivalent combination of education and experience.

Special Qualifications

Possession of Criminal Justice Information Services (CJIS) Compliance and Data Encryption certification at hire.

Must meet and maintain all training and education requirements for the position.

Valid Driver's License of the appropriate class.

Essential Functions

The requirements listed below are representative of the knowledge, skill, and/or ability required and are subject to change as needs and job requirements change. Position assignments may vary. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Provides technical support with Integrated Cloud Applications and Platform Services (Oracle).

Reviews Oracle Cloud release notes and works with IT business analysts and business process owners to assess technical impacts and determine solutions.

Maintains tenant maintenance strategy and direct system maintenance.

Maintains workflow; changes, updates, or adds as business processes change.

Performs routine break/fix support and regression testing; supports inbound/outbound integrations to the system.

Provides break/fix and enhancement support for existing systems.

Develops User Acceptance Testing (UAT) customizations and integrations.

Documents and participates in requirements gathering, designing, and technical Quality Assurance Reviews.

Maintains integrations, reports, mass data loads, and monthly and quarterly releases.

Provides information and explanations regarding software and applications.

Schedules and monitors all integrations.

Analyze and troubleshoot software bugs, customizations, invalid configurations, reports, and interfaces utilizing delivered application tools or other tools as determined.

Operates and maintains motor vehicles or other work-related equipment requiring a valid driver's license.

Knowledge, Skills & Abilities

Thorough knowledge of systems development methodologies and relational databases.

Thorough knowledge of Databases, Tables, stored procedures, SQL, and Views

Possess the skill to Administration updates, break-fix requests, and troubleshoot various issues.

Ability to learn, support, and take ownership of responsible applications.

Ability to be the application support liaison between users and the vendor.

Ability to report Development using various reporting tools

Ability to review and test release notes

Ability to oversee and maintain system security, roles, and permissions,

Ability to serve as the subject matter expert for assigned systems.

Ability to develop application workflow processes and administer them.

Working Conditions

This work requires the occasional exertion of up to 25 pounds of force; works frequently sitting and speaking or hearing and occasionally requires standing, walking, using hands to finger, handle or feel, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Applicants for employment opportunities should be aware of the Lake Havasu City policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the City's Drug Free Workplace Policy. All positions within the City are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment.

The City reserves the right to consider only the most highly qualified applicants. The succeeding examination processes may be required: training and experience, testing, panel interview, employment eligibility verification (EEV) requirements, personnel evaluation profile (PEP), polygraph test, background investigation and alcohol/drug screening test. Appointment subject to successful background investigation and City paid postemployment medical examination after offer of employment has been made.