ACCOUNT MANAGER - Spherion

An established company in Frederick, MD is seeking an experienced Account Manger who plays a vital role in project management and ensuring customers needs are meet as the point of contact for the organization! Are you an experienced account manger with a strong background in project management? Are you passionate about providing customer's and prospects with excellent customer service?

Responsibilities:
- Act as a customer liaison to provide product and service information, as well as, resolve any emerging problems that our customers might face with accuracy and efficiency.
- Execute accurate order management including coordination of customer proposals and contract renewals with the estimating team; notifying customers of routine price increases; addressing customer complaints per established departmental procedures; assisting in invoice quality, assist with the deployment, etc.
- Work hand in hand with the Account Coordinator to ensure proper resources are assigned to orders while balancing both internal efficiency targets as well as specific customer requirements.
- Responsible to follow-up with any afterhours emergencies that occurred during non-business hours to ensure completion, invoicing as well as any possible root cause analysis required.
- Manage customer communications while maintaining active communication with the Sales Team, internal departments, Account Coordinator, and customer to assure completion of orders.
- Verify and review orders received to ensure validity while meeting the company's defined Terms and Conditions.
- Provide timely and accurate information to incoming customer orders and product knowledge requests.
- Liaison with estimating group to coordinate customer proposals and/or RFQ's for the Sales Team.
- Follow up on orders to ensure processing by specified dates.
- Confers with various departments in the organization when necessary to ensure the highest level of service pre-and post-sale
- Review key material procurement & logistics requirements for alternatives as needed to meet customer requirements

Working hours: 8:00 AM - 5:00 PM

Skills:
.

Education:
High School

Experience:
4-7 years

Qualifications:
- Bachelor or Associate degree preferred or equivalent work experience with 3-5 years working in a Customer Service/Project Management role
- Must possess excellent oral and written communication skills
- Ability to organize and manage multiple priorities
- Project management and time management skills
- Strengths in problem solving follow up and details
- Problem analysis and problem resolution at a functional level
- Proficient computer skills (Word, Excel, PowerPoint)
- Working experience with NetSuite System, Salesforce or similar


Apply today to learn more about the opportunity!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).