AC Hotel Full-Time Front Desk Agent - AC Chicago

Description

At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a Full-Time Front Desk Agent.

POSITION PURPOSE: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Pay starts at $19.32 per hour

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K matching, travel, dining and movie discounts.

ESSENTIAL FUNCTIONS:

1.      Greet and welcome guest as they arrive to the hotel; check guests in and out of room according to standards.

2.      Able to provide accurate and appropriate information regarding area or hotel, outlet information and services to guests.

3.      Input and retrieve information routinely from computer systems with electronic and numerical codes.  Make appropriate selection of rooms based on guests' needs.

4.      Respond to guest requests and handle guest issues or report complaints to management.

5.      Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

6.      Perform other duties as assigned.

POSITION REQUIREMENTS:

1.      Ability to stand and move throughout the front office and continuously perform essential job functions.

2.      Ability to read, listen, and communicate effectively in English, both verbally and in writing.

3.      Ability to access and accurately input information using a moderately complex computer system.

4.      High school diploma or equivalent required.

Equal Opportunity Employer