A/V Technician - The Copper River Family of Companies
Rockville, MD
About the Job
Copper River Enterprise Services is seeking an Audio Visual (AV) Technician to support Nuclear Regulatory Commission's Conference Room buildouts. The AV technician will provide Tier 1 and Tier 2 support for unclassified enterprise audiovisual systems and shall be responsible for providing customer support for enterprise users of all levels. General tasks include setup, configuration, testing, troubleshooting, diagnosis, escalation, and reporting to ensure resolution is achieved. Comfortable working in a fast-paced environment while remaining calm/clear headed to prioritize requests while troubleshooting and addressing issues in a high-pressure situation. Must be comfortable responding to user requests and communicate with all levels within the NRC organization.
Responsibilities (include but are not limited to):
- Set up, test, and calibrate equipment and devices as required to produce a fully functional AV system; this includes video displays, display systems, screens, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices
- Developing reports from After Action Reviews, Customer interactions, and ad hoc incident reporting
- Preventive Maintenance Checks and its subsequent report
- Support end users during presentations as needed.
- Work incidents from the work ticket queue and use established work ticketing system for receiving, tracking and closing support requests
Essential Job Requirements:
- Education:
- Bachelor's degree and one (1) to two (2) years of experience providing A/V services OR four (4) years of experience providing A/V services
- Required Certifications:
- Minimum of one (1) video conferencing platform certification (e.g. Polycom and Cisco)
- Minimum of one (1) control system platform certification (e.g. AMX, Crestron, Extron)
- Required Knowledge/Experience:
- Strong Verbal and Written Communication skills
- Must Process Crestron Certifications in Toolbox and DMC-4K-T/E. P201 a plus should have familiarity with Crestron NVX, and Fusion
- Ability to correct malfunctions by testing, analyzing, and restoring audiovisual (A/ V) systems to full capacity
- Knowledge of audiovisual software commonly used in a professional environment
- Ability to train end users in web, audio, and video teleconferencing
- Familiar with basic Internet Protocol (IP) network administration
- Familiar with meeting room facilities design
- Ability to provide consultation and technical advice in the area of meeting management
- Knowledge of bridge and conference service data management
- Must be able to pass an NRC background check for IT level 1 Badging
- Preferred Knowledge/Experience:
- InfoComm Certified Technology Specialist (CTS) certification
- Physical Requirements:
- Must be able to lift over 50 lbs
- Minor installations, repairs and site surveys
- Other Responsibilities:
- Support special projects as required and assist with other A/V duties as assigned
- Perform other tasks consistent with the goals and objectives of the department/contract
- Team focused attitude and passion for working within a team focused environment
- Desire to expand knowledge of emerging technologies within the Audiovisual, Unified Communications, Information Technology, Mobile Threat Detection, Data Analytics and Cybersecurity fields
- Willingness to work with specific vendors and manufacturers to obtain required certifications as dictated by the contract or corporate objections
- Perform other duties as assigned by the AV Project Manager and/or Senior AV Technician
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River's Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.