(7626) Credit & Collections Director- American Welding & Gas - American Welding and Gas

• Medical, Dental, & Vision Benefits
• Short-term & Long-term Disability
• 401(k) Retirement Savings Plan 
• Paid Holidays 
• Paid Time Off
• Bonus eligible

• Maintains staff by selecting, leading, evaluating, and developing employees
• Responsible for obtaining maximum productivity and effectiveness from employees
• Properly motivate the cash application, credit and collection staff to meet goals
• Measure department performance with appropriate metrics
• Manages relations with collection and credit reporting agencies
• Maintains exceptional relations with internal departments (sales, corporate legal, billing)
• Demonstrates highest levels of customer care and professionalism when working with customers' senior management (controller, treasurer, CFO, CEO) and accounts payable teams

• Identify, recommend, implement best practices, policies and procedures
• Maintains and monitor adherence to credit/collections policies 
• Manages the cash applications, credit and collection function by developing and communicating long and term-short strategies and objectives
• Ensure collection of accounting receivables by establishing, monitoring and ensuring adherence to appropriate processes and controls within the department 
• Develops and implement a credit scoring model
• Manages customer credit files and customers' application of late fees
• Monitors the credit granting and updating process
• Personally investigate the largest customer credit applications
• Monitor periodic credit reviews and assure prompt turnaround time on all credit requests
• Monitor deductions being taken by customers
• Manage customer credit exposure and financial risk to the company by establishing credit limits for customers (analyzing credit reports, financial records, conducting interviews and bank references)
• Based on the Monthly Aging, collections letters are to be sent to all customers and accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received within ten business days
• Manages the collection procedures by contacting customers that are past due, whenever is necessary
• Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing
• Responsible for approving and writing off recommendations to management; sending of final demand letters
• Manages the process of turning of accounts over to an outside Collections Agency
• Maintains Bankruptcy files on customers within the assigned Company numbers
• Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account
• Oversees and assists with the cleanup of unapplied receipts, short paid invoices and Charge Backs
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments

• Bachelor's Degree
• Proven experience with HighRadius software experience is highly valued.
• 7-10 years of previous management experience
• 7-10 years of previous cash application, credit, collections, and accounts receivable experience
• Understanding of collections and bankruptcy filings
• Experience managing a team both onsite and remote employees
• Ability to solve difficult and complex problems 
• Ability to independently identify and solve problems 
• Strong skills for organization 
• Strong computer skills and proficient in use of Windows based computer software and the use of spreadsheets 
• Knowledge of the laws related to credit 
• Aptitude to scrutinize numerical data 
• Ability to develop creative ideas for process improvement using existing financial systems

• Experienced mentoring and developing your team
• Ability to influence, persuade and negotiate with others to gain acceptance/approval of ideas/concepts 
• Detail Oriented 
• Work under pressure 
• Good motivation and communication skills 
• Good judgment 
• Productivity driven
• May be required to work weekend or extended hours to meet deadlines

American Welding & Gas, an employee owned company, is headquartered in Raleigh, NC. AWG traces its history to Valley Welding Supply in Billings, MT and Scott-Gross Company in Lexington, KY - both of which began in 1949. The Company has grown both organically and through acquisition to its present size. AWG manufactures and distributes industrial, medical, specialty and beverage gases and associated welding and safety supplies. We operate 76 retail locations and 16 gas fill plants located in seventeen states stretching from Montana through Georgia. AWG has 585 employees who serve our customers in over 30 states and Canada.