7275-Telecommunications Technician Supervisor - City and County of San Francisco

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/g/c2DhN4Q7AA

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Job security, pension, and robust retirement options
• Competitive pay with consistent bi-yearly or yearly increases
• Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT-related roles
• Generous paid time off, family leave, and more!
• Diverse work environment in a diverse city
• Union protections and representation
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the Internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Position Summary

Under general direction, the Telecommunications Technician Supervisor supervises related subordinate personnel in the installation, repair, replacement, maintenance, and termination of city-owned fiber optic and wire communication systems and equipment.

Position Responsibilities

1. Plans, assigns, and supervises the work of subordinate personnel engaged in the installation, repair, replacement, maintenance, and termination of city-owned fiber and wire communication systems and equipment; visits job sites, inspects work in progress and upon completion to assure compliance with job requirements.
2. Estimates cost of voice, data, and inside/outside plant fiber optic installations, determines the size of the job, labor, and materials needed.
3. Supervises subordinate personnel including recruiting, training, and evaluating the performance of subordinate personnel according to job requirement standards and general discipline guidelines.
4. Supervises subordinate personnel troubleshooting complex problems by testing, diagnosing, and repairing malfunctioning communication systems and equipment, enforcing existing methods and procedures.
5. Plans and conducts safety training meetings to ensure safe utilization of tools and equipment by subordinate personnel following safety codes and guidelines.
6. Prepares quotes, project status, and performance measurement reports, correspondence, and related documents using computer software such as word processing and spreadsheets.
7. Performs other duties as required.

Appointment Type: Temporary Provisional. This is not a permanent appointment. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment. Provisional appointments may not exceed three (3) years.

Work Location 

The incumbent will report to work at the Department of Technology, (200 Paul Avenue, San Francisco CA 94124).  However, the majority of the work is at various City buildings and sites throughout the City of San Francisco as necessary.  The incumbent will need to travel to those sites. 

If hired, the incumbent must be a resident of or relocate to the State of California within 4 weeks as a condition of employment.

This position does not support remote work.

Nature of Work

Incumbent must be willing to work a 40-hour week, full-time. Work time is 7 am-3:30 pm as determined by the department. May be required to work the swing shift (3 pm-11 pm) and graveyard shift (11 pm-7 am).

Experience:  Six (6) years of verifiable experience in the telecommunications industry as a Cable Splicer, Telecommunications Technician, or Private Branch Exchange (PBX) Technician

License and Certification: Possession of a current valid driver's license (to be presented at the time of examination).

Desirables Education/Training/Certs, Experience and Skills 

• Splice machine, OTDR, and Power Meter certificate.
• Supervisor Academy from San Francisco GSA
• ACSS + ACSI
• Communication Manager and CM Messaging
• Cisco CCNA, CCNP

NOTE:

1. MEDICAL TESTING: Prior to appointment, eligible candidates must successfully pass the medical testing process.

2. SECURITY CLEARANCES AND BACKGROUND INVESTIGATIONS: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Compensation: $63.750 - $77.500 (hourly) / $132,600 - $161,200 (annually)

How to Apply:

• As stated above in addition to submit your application, you MUST submit this supplemental questionnaire: https://forms.office.com/g/c2DhN4Q7AA
• Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
• Applicants are encouraged to apply immediately as this recruitment may close at any time but not earlier than April 18, 2024. This position is open until filled.

You may contact Lawlun Leung via email at lawlun.leung@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  Please be informed that the Department of Technology will not sponsor visa applications/transfers.

Helpful Information

• Information About The Hiring Process
• Conviction History
•  
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.