6600: MANAGER, TECHNICAL TRAINING (1. TEAM LEADER) - Abacus Service Corporation
Tallahassee, FL
About the Job
6600: MANAGER, TECHNICAL TRAINING (1. TEAM LEADER)
Scope of Services STC Job #
The Department of Children and Families (the "Department " or "DCF ") is seeking qualified candidates
that will assist the Office of Child and Family Well-Being (OCFW) with leading Training Services. The
services requested in the following eQuote will be procured in accordance with the Department of
Management Services (DMS) State Term Contract (STC), entitled Information Technology Staff
Augmentation Services, 80101507-23-STC-ITSA.
The Training Lead will play a crucial role in the successful implementation of the Comprehensive Child
Welfare Information System (CCWIS). The CCWIS Modernization Project is a pioneering IT initiative
aimed at transforming our child welfare information system. We are seeking a dynamic and innovative
Training Lead to spearhead the training and development programs for this large-scale project. It is
preferred the Training Lead be detail oriented, able to build relationships over multiple programs with
multiple partners, able to seek and engage with subject matter experts, have knowledge of the Florida
Practice Model and FSFN.
The term for this staff augmentation position is intended to be until June, 30th 2024. The term for
this engagement may be extended for a period not to exceed 36 months from the expiration of the
State Term Contract contingent upon funding and satisfactory performance. The Department may
select one or more candidates in this position. Candidates available immediately are Required.
Event Date Time
Quotes submissions due (on or
before) February 14, 2024 3:00 PM
Anticipated Award Date Purchase Order
Release N/A
2.1 Primary Job Duties and Tasks
Training Strategy Development:
" Design and implement comprehensive training plans to meet the project's objectives and
timelines.
" Identify training needs by consulting with stakeholders and using needs assessments.
Material and Content Creation:
" Develop and curate a range of training materials, including manuals, online learning modules,
and instructional guides.
" Create engaging and informative training videos to enhance learning experiences.
Leading Training Sessions:
" Plan, schedule, and conduct engaging and effective training sessions, both in-person and
online, for diverse groups of learners.
" Utilize interactive training techniques to maximize participant engagement and knowledge
retention.
" Tailor training delivery methods to suit different learning styles and organizational roles.
" Manage logistics for training sessions, including scheduling, venue selection, and resource
allocation.
" Continuously refine training approaches based on participant feedback and learning outcomes.
Innovative Training Solutions:
" Implement innovative training methods and technologies to enhance learning and engagement.
" Stay abreast of the latest trends in training and development to continually improve training
effectiveness.
Team Leadership and Collaboration:
" Lead and mentor a team of training professionals.
" Collaborate with project managers, IT specialists, and external partners to ensure training
aligns with project goals.
Communication and Reporting:
" Develop and maintain clear communication channels with all project stakeholders.
" Prepare and present reports on training progress and effectiveness to senior management.
Evaluation and Feedback:
" Establish evaluation metrics to assess training effectiveness and ROI.
" Act on feedback to continuously improve training programs.
Change Management:
" Play a key role in managing change by preparing staff for transitions and new systems
implementations.
Additional Duties:
" Providing coaching and facilitation support
" Gathering client/customer feedback
" Engaging staff and building trust as a trusted advisor
" Improving the maturity of engaged teams
" Provide input, document requirements, and lead the design and delivery of training programs.
" Identify, analyze, and prepare risk mitigation tactics for all training activities.
" Evaluate and ensure user readiness.
" Define and measure success metrics and monitor training progress.
2.2 Specific Knowledge, Skills and Abilities (KSAs)
" Bachelor's degree in one of the following Business Administration, MBA or related field
preferred
" Experience and knowledge of Training large organizations in best practices in principles,
methodologies, and tools.
" Ability to establish and maintain strong relationships.
" Ability to influence others and move toward a common vision or goal.
" Flexible and adaptable; able to work in ambiguous situations.
" Organized with a natural inclination for planning strategy and executing tactics.
" Familiarity with project mgmt. approaches, tools, and phases of the project lifecycle.
" Experience with large-scale training efforts.
2.3 General Knowledge, Skills and Abilities (KSAs)
The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the
following areas:
1. Communication: Have the ability to clearly convey information, in both written and verbal
formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings,
management presentations, etc.). Must have the ability to effectively listen and process
information provided by others.
2. Customer Service: Works well with clients and customers (i.e.; business office, public, or
other agencies). Able to assess the needs of the customer, provide information or assistance to
satisfy expectations or resolve a problem.
3. Decision Making: Makes sound, well-informed, and objective decisions.
4. Flexibility: Is open to change, new processes (or process improvement), and new information.
Has the ability to adapt in response to new information, changing conditions, or unexpected
obstacles. Ability to receive and give constructive criticism and maintain effective work
relationships with others.
5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles
in a variety of situations and is self-motivated.
7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and
evaluate alternative actions, and make recommendations as accordingly.
8. Team Building: Encourages, inspires, and guides others toward accomplishing the common
goal.
2.3 Education and Certifications
Education: Bachelor's or Master's Degree in Business Administration, Social Work, or other related
field. Equivalent work experience may be substituted for educational requirements.
(Required)
3 Vendor Response
Please include the following information in your candidate submission.
3.1 Responding Instructions and Documents to Provide
Please ensure each candidate submission contains the following documents and information:
1. Pricing information (REQUIRED): Please include the pricing (rate) for individuals or group with
your quote. The Department reserves the right to discuss lower rates with any vendor selected
prior to executing a contract through a Purchase Order.
2. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to
the services requested in the Scope of Services.
3. Exhibit G - Resume Self-Certification Form Per the IT Staff Augmentation STC: When
submitting a response to an eQuote the Vendor shall submit with its response a signed Resume
Self-Certification Form (Exhibit G) to the Customer for each candidate included in the eQuote
response. See the DMS IT Staff Augmentation Contract website for details.
4. Contact Information Provide the main contact information at your company that you would
like the Department to use. Vendor contact information should include:
1. Vendor contact's name
2. Title
3. Address
4. Direct telephone number
5. Email address
5. References Provide three (3) clients for which similar services were performed within the past
three (3) years. References should include:
1. Reference contact's name
2. Organization name
3. Job title held by the candidate while employed or contracted
4. Direct telephone number
5. Email address
3.2 Candidate Submission Please upload your candidate(s) resume and any supporting documents, if
desired (i.e. skills matrix, recommendations, etc.) here (maximum file size is 20 MB), if needed.
Vendors may submit multiple candidates for consideration. If you are submitting
multiple candidates upload ALL candidate submissions as ONE (1) PDF file per role.
4. Work Location
Location: Onsite; Position requires candidate to be onsite at DCF HQ. Position can be flexible for
remote during select periods through out the year when necessary.
5. Need help with MFMP?
Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding
application functionality.
Scope of Services STC Job #
The Department of Children and Families (the "Department " or "DCF ") is seeking qualified candidates
that will assist the Office of Child and Family Well-Being (OCFW) with leading Training Services. The
services requested in the following eQuote will be procured in accordance with the Department of
Management Services (DMS) State Term Contract (STC), entitled Information Technology Staff
Augmentation Services, 80101507-23-STC-ITSA.
The Training Lead will play a crucial role in the successful implementation of the Comprehensive Child
Welfare Information System (CCWIS). The CCWIS Modernization Project is a pioneering IT initiative
aimed at transforming our child welfare information system. We are seeking a dynamic and innovative
Training Lead to spearhead the training and development programs for this large-scale project. It is
preferred the Training Lead be detail oriented, able to build relationships over multiple programs with
multiple partners, able to seek and engage with subject matter experts, have knowledge of the Florida
Practice Model and FSFN.
The term for this staff augmentation position is intended to be until June, 30th 2024. The term for
this engagement may be extended for a period not to exceed 36 months from the expiration of the
State Term Contract contingent upon funding and satisfactory performance. The Department may
select one or more candidates in this position. Candidates available immediately are Required.
Event Date Time
Quotes submissions due (on or
before) February 14, 2024 3:00 PM
Anticipated Award Date Purchase Order
Release N/A
2.1 Primary Job Duties and Tasks
Training Strategy Development:
" Design and implement comprehensive training plans to meet the project's objectives and
timelines.
" Identify training needs by consulting with stakeholders and using needs assessments.
Material and Content Creation:
" Develop and curate a range of training materials, including manuals, online learning modules,
and instructional guides.
" Create engaging and informative training videos to enhance learning experiences.
Leading Training Sessions:
" Plan, schedule, and conduct engaging and effective training sessions, both in-person and
online, for diverse groups of learners.
" Utilize interactive training techniques to maximize participant engagement and knowledge
retention.
" Tailor training delivery methods to suit different learning styles and organizational roles.
" Manage logistics for training sessions, including scheduling, venue selection, and resource
allocation.
" Continuously refine training approaches based on participant feedback and learning outcomes.
Innovative Training Solutions:
" Implement innovative training methods and technologies to enhance learning and engagement.
" Stay abreast of the latest trends in training and development to continually improve training
effectiveness.
Team Leadership and Collaboration:
" Lead and mentor a team of training professionals.
" Collaborate with project managers, IT specialists, and external partners to ensure training
aligns with project goals.
Communication and Reporting:
" Develop and maintain clear communication channels with all project stakeholders.
" Prepare and present reports on training progress and effectiveness to senior management.
Evaluation and Feedback:
" Establish evaluation metrics to assess training effectiveness and ROI.
" Act on feedback to continuously improve training programs.
Change Management:
" Play a key role in managing change by preparing staff for transitions and new systems
implementations.
Additional Duties:
" Providing coaching and facilitation support
" Gathering client/customer feedback
" Engaging staff and building trust as a trusted advisor
" Improving the maturity of engaged teams
" Provide input, document requirements, and lead the design and delivery of training programs.
" Identify, analyze, and prepare risk mitigation tactics for all training activities.
" Evaluate and ensure user readiness.
" Define and measure success metrics and monitor training progress.
2.2 Specific Knowledge, Skills and Abilities (KSAs)
" Bachelor's degree in one of the following Business Administration, MBA or related field
preferred
" Experience and knowledge of Training large organizations in best practices in principles,
methodologies, and tools.
" Ability to establish and maintain strong relationships.
" Ability to influence others and move toward a common vision or goal.
" Flexible and adaptable; able to work in ambiguous situations.
" Organized with a natural inclination for planning strategy and executing tactics.
" Familiarity with project mgmt. approaches, tools, and phases of the project lifecycle.
" Experience with large-scale training efforts.
2.3 General Knowledge, Skills and Abilities (KSAs)
The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the
following areas:
1. Communication: Have the ability to clearly convey information, in both written and verbal
formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings,
management presentations, etc.). Must have the ability to effectively listen and process
information provided by others.
2. Customer Service: Works well with clients and customers (i.e.; business office, public, or
other agencies). Able to assess the needs of the customer, provide information or assistance to
satisfy expectations or resolve a problem.
3. Decision Making: Makes sound, well-informed, and objective decisions.
4. Flexibility: Is open to change, new processes (or process improvement), and new information.
Has the ability to adapt in response to new information, changing conditions, or unexpected
obstacles. Ability to receive and give constructive criticism and maintain effective work
relationships with others.
5. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
6. Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles
in a variety of situations and is self-motivated.
7. Problem Solving: Able to identify, evaluate, and use sound judgement to generate and
evaluate alternative actions, and make recommendations as accordingly.
8. Team Building: Encourages, inspires, and guides others toward accomplishing the common
goal.
2.3 Education and Certifications
Education: Bachelor's or Master's Degree in Business Administration, Social Work, or other related
field. Equivalent work experience may be substituted for educational requirements.
(Required)
3 Vendor Response
Please include the following information in your candidate submission.
3.1 Responding Instructions and Documents to Provide
Please ensure each candidate submission contains the following documents and information:
1. Pricing information (REQUIRED): Please include the pricing (rate) for individuals or group with
your quote. The Department reserves the right to discuss lower rates with any vendor selected
prior to executing a contract through a Purchase Order.
2. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to
the services requested in the Scope of Services.
3. Exhibit G - Resume Self-Certification Form Per the IT Staff Augmentation STC: When
submitting a response to an eQuote the Vendor shall submit with its response a signed Resume
Self-Certification Form (Exhibit G) to the Customer for each candidate included in the eQuote
response. See the DMS IT Staff Augmentation Contract website for details.
4. Contact Information Provide the main contact information at your company that you would
like the Department to use. Vendor contact information should include:
1. Vendor contact's name
2. Title
3. Address
4. Direct telephone number
5. Email address
5. References Provide three (3) clients for which similar services were performed within the past
three (3) years. References should include:
1. Reference contact's name
2. Organization name
3. Job title held by the candidate while employed or contracted
4. Direct telephone number
5. Email address
3.2 Candidate Submission Please upload your candidate(s) resume and any supporting documents, if
desired (i.e. skills matrix, recommendations, etc.) here (maximum file size is 20 MB), if needed.
Vendors may submit multiple candidates for consideration. If you are submitting
multiple candidates upload ALL candidate submissions as ONE (1) PDF file per role.
4. Work Location
Location: Onsite; Position requires candidate to be onsite at DCF HQ. Position can be flexible for
remote during select periods through out the year when necessary.
5. Need help with MFMP?
Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding
application functionality.
Source : Abacus Service Corporation