637, OR COMM/DATA SUPPORT SPEC - IP SUPPORT - Memorial Health

Assumes primary responsibility of unit secretarial, receptionist and clerical support in a professional manner in accordance with SMH standards. Expected to apply skills in critical thinking, appropriate judgment, and organization to perform a variety of tasks. Coordinates case times for procedures while maintaining an efficient surgery schedule. Demonstrates knowledge of office equipment operation. Communicates effectively between OR staff, physicians, and hospital personnel, while maintaining a good working relationship. Proactively works to resolve all questions, concerns and assistance needs to the customer’s best interest.       

Education:

• High school diploma required
• A&P class preferred

Licensure/Certification/Registry:

• CPR Certification required, or to be obtained within 30 days after hire date

Experience:

• Medical-secretary experience required.

Other Knowledge/Skills/Abilities:

• Medical Terminology preferred
• Demonstrates extensive computer use with word processing and data entry skills.
• Demonstrates excellent customer service skills and communication skills in person, in writing, and over the phone.
• Ability to read, understand and follow oral and written instruction.
• Ability to multitask while working on multiple responsibilities simultaneously.

• Performs secretarial, scheduling, and unit clerk duties according to established procedure and specific instructions of supervisor.
• Schedules cases accurately with pertinent information noted; notifies specialty-resource nurses regarding special equipment and instrument requests; checks scheduling computer for conflicts in scheduling; refers physician’s office complaints to appropriate nursing personnel/supervisor; proactively monitors customer satisfaction and addresses any issues or complaints with appropriate personnel/supervisor; schedules other departmental services needed; prepares computerized OR schedule or next day’s surgery; runs reports to support system accuracy and department.
• Answers telephone promptly and identifies unit, self, and job title.
• Uses paging system for physicians, anesthesiologists, and other personnel and uses intradepartmental intercom system.
• Locates surgical personnel and places telephone calls upon request.
• Identifies and sets priorities for received information.
• Receives and delivers telephone messages for doctors and residents; delivers emergency and or patient-related telephone messages to personnel; provides appropriate verbal or written information to other departments as necessary.
• Operates pneumatic-tube system, hospital computer terminals, multi-line phone and several phones, and maintains normal office machines.
• Runs daily schedules for the OR staff and other pertinent hospital departments, and runs scheduling reports for physicians and OR staff.
• Handles floor stock medications or medications delivered from pharmacy directly or through the pneumatic tube station. Relocate these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff.
• Places supplies in proper location and maintains adequate supplies of required OR forms.
• Follows designated lines of communication and authority in department.
• Assists in on-the-job instruction to new trainees.
• Notifies appropriate staff of all added and cancelled cases.