5G Field Operations Engineer - SRI Telecom

5G Field Operations Engineer

Location: Denver, CO

Salary: $45.58-$52.52/hr

Company Information:

In the exploding business of modern telecommunications, SRI is at the forefront of this expansion by helping companies build, integrate & staff their cutting-edge networks. SRI is proud to only work with the largest service providers in the country which gives us endless opportunities for business and personal growth! Our culture is amazing, and our employees are happy and motivated, we would love to have you join our team!

Benefits:

SRI offers W-2 employment with access to a comprehensive benefits package such as Paid Time Off, Paid Holidays, Health/Dental/Vision Insurance, 401k, HSA and others!

Salary:

This position pays an average of $49.00/hour depending on experience.

Description of Role:

SRI Telecom is seeking a 5G Field Operations Engineer to assist the remote network surveillance and troubleshooting team responsible for monitoring, testing, maintaining, and restoring the 5G RAN network. This role will drive Tier II Field diagnostic and outage restoration efforts to support the Comcast 5G NOC during network outage events and resolve network related trouble tickets. The ideal candidate will provide statistics and lessons learned from past outages and will implement changes to mitigate future risks.

Responsibilities:

• Provide Onsite field operational support to detect incidents, troubleshoot problems and implement resolutions with deployed 5G Core, RAN, Transport and other network systems deployed nation-wide.
• Analyze RAN service and system issues, determine corrective actions and implement steps to restore services, and escalate complex issues.
• Provide ticket information on the corrective actions implemented.
• Ability to thrive in a high stress environment while working with a team of Tier II NOC Engineers, Comcast Tier I NOC technicians and management, Comcast and 3rd Party Field Ops Technicians, Fiber, Power & Equipment Vendors, Vendor NOC and Tier II/III Care personnel, Comcast performance engineering team and Executive Leadership.
• Engage and escalate issues with vendor Care support teams and/ or Performance Engineering teams when critical/time sensitive support and resolution is needed.
• Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests.
• Support site monitoring/health checks following maintenance activities
• Collect traces for network faults using vendor specific tools as well as network probes.
• Work with technical teams to document troubleshooting steps and methods to improve processes.
• Produce updated technical specifications of system changes and provide a comprehensive plan for release.
• Support solution processes to meet key criteria of future CI/CD, system orchestration and automation once developed.
• Other duties as Assigned

Skills:

• Understanding of 5G RAN split functions (7-2x, RU, DU, CU, CP, UP...) and software systems/services running virtualized ORAN functions
• Samsung Certified in Wireless 5G Deployment and Integration (Radio & CUDU)
• OSHA 10 Certified & RF Awareness
• 2 years of Transport Knowledge and Troubleshooting (Backhaul, Fronthaul)
• Able to read RAN artifacts (CIQ, Network Diagram, call flow document, Deployment MOPs,etc.) during the course of debugging/fault isolation.
• Ability to use ticket tracking services.
• Ability to grasp higher-level technology issues and troubleshoot to resolution.
• Ability to span departments to assist in resolving network event outages.
• Experience analyzing wireless networks, related equipment and/or performance.

Location: 80202

Denver, CO