595 User Support Specialist Intelligence Data Discovery TS SCI - Vector Talent Resources, Inc.

VECTOR JOB OPENING
Job ID: 595
Job Title: User Support Specialist (Intelligence Data Discovery and Tradecraft)
Clearance Required: Top Secret SCI
Contact: juliann@vectortalent.com
Practice Area: Software Engineering
Location: Bethesda, Maryland with a hybrid schedule or compressed schedule option.
Type of Job: Direct Hire
Hours: Monday – Friday – 40 hours per week
Pay: W2 salaried plus benefits options; 15 leave days, 11 holidays and 7 sick days, 401k and more.

Job Description User Support Specialist (Intelligence Data Discovery and Tradecraft) – TS/SCI
Vector is seeking a User Support Specialist, who will be designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open-Source Intelligence (OSINT). As a User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices.
We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud-based computing, artificial intelligence (Al), machine learning (Client) and cross-domain transfer systems to provide cutting edge requirements management, task coordination, data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission-focused big data analytics tools and micro-service development spanning the breadth of Agile sprints to multiyear research and development cycles. While the work is primarily conducted on-site at our client location in Bethesda, MD, we offer a flexible schedule and, occasionally, some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables.


As the team's User Support Specialist, you will provide DTP software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with DTP team members, customer staff, and IC Users to understand requirements, the Client application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people.

Responsibilities:

• Becoming a DTP power user to support the discovery of critical intelligence insights.
• Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Building professional relationships to enable the use of Client technologies and tradecraft to Client, retrieve, and incorporate relevant data in finished intelligence products.
• Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data.
• Creating DTP training and familiarization material to support Users.
• Documenting and communicating user requirements to DTP development teams.
• Collecting and analyzing metrics to refine user engagements and improve data discovery.

Minimum Requirements

• An active TS/SCI clearance with the ability to obtain a Polygraph.
• A bachelor's degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of bachelor's degree.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast-paced environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• To be self-motivated, creative, and organized.
• The ability to clarify and accomplish tasks on time, under limited supervision.
• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience providing technical training for IC tools or technologies.
• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
• Data analytics experience.
• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
• Experience working in Russia, China, Iran, and North Korea issues.
• High proficiency with Microsoft Office products, SharePoint, Atlassian Products (Jira and confluence).

Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.