3PL Customer Service Representative (FT) - Diversity Business Solutions

Redlands, CA

About the Job

Hiring Customer Service Representatives - for 3PL
Cities: Redlands, Rialto, Fontana
Shift: 1st shift 7AM-3:30PM or 8AM-4:30PM
Pay Rate: $16-19 Depending on Experience

Job Description:
The CSR carries out all the customer service activities such as responding to inquires, processing orders, and handling customer complaints in a prompt and effective matter. Other responsibilities include phone duties, greeting visitors, scheduling and other duties as directed by the CS supervisor/manager.

Essential Duties and Responsibilities:

Allocate orders in Manhattan Scale (WMS)
Generate UCC and Shipping Labels
Submit and collect routing request
Create a Bill of Ladings
Invoice Customers for value-added services
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make outgoing customer service calls
Work with the customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions

Qualifications:

Minimum 1-year experience in a 3P environment
Knowledge of general warehouse practices
Excellent written and verbal communication skills
Ability to meet and manage deadlines

Source : Diversity Business Solutions