3287163 - Full-time
Somerville, MA
About the Job
About Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Womenrsquo;s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
Wersquo;re focused on a people-first culture for our systemrsquo;s patients and our professional family. Thatrsquo;s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employeesrsquo; personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentmdash;and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability amp; Service Commitment, Decisiveness, Innovation amp; Thoughtful Risk; and how we treat each other: Diversity amp; Inclusion, Integrity amp; Respect, Learning, Continuous Improvement amp; Personal Growth, Teamwork amp; Collaboration.
The Opportunity
The Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as referral to appropriate clinical or financial staff when necessary.
Principal Duties and Responsibilities
bull; Carefully performs system searches for all patients.
bull; Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers.
bull; Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner.
bull; Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology.
bull; Provides constructive ideas, suggestions and feedback in a positive manner.
bull; Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations.
bull; Performs other duties as assigned.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
MA-Boston-MGB Remote See Posting for DetailsMA-Somerville-MGB Assembly Row