24-060 Account Clerk II - City Clerk Tax Collection - City of Dover

The City Clerk/Tax Collection Office is seeking a responsible individual to perform routine bookkeeping, money collection, and clerical work in the areas of billings, collections and accounts. Maintains records and accounts in accordance with established office procedures.

This is a part-time, 29 hour per week position working Monday through Thursday 12:00pm to 6:00pm and Friday 11:30am to 4:30pm. $18.28 to $26.49 per hour. Position is open until closed.

DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):

1.      Accurately perform detailed work with numerical data to make arithmetic computations rapidly and accurately. Attend to many items simultaneously, and/or in sequence.

2.      Assist customers with voter registration by ensuring accurate completion of necessary forms, input voter information into state system, and appropriately file forms.

3.       Utilize motor vehicle registration software to process registrations and prepare routine financial reports associates with Municipal Agent activities.

4.      Maintain an appropriate level of confidentiality regarding records and data of the organization to ensure compliance with privacy regulations established by state agencies.

5.      In a professional manner interact with customers for the purpose of issuing various licenses, certificates, registrations and permits; collect required fees and maintain appropriate records; verify calculations of bills and other documents requiring payments.

6.      Interpret and apply statutes, rules, regulations and policies, as authorized, while performing registration, permitting, licensing and billing functions.

7.      Type forms, statements, letters, receipts, vouchers, departmental reports, permits and other material from copy, rough drafts, dictating machine or general instructions.

8.      Scan and process archival documents in preparation for the City website.

9.      Open and sort mail, and process payments made by mail for property taxes, water/sewer bills, registrations, licenses and permits.

10.   Process payments made through online payment systems for property tax, water/sewer bills, registrations, licenses and permits.

11.   Collect, process, and accurately record all forms of payments including any required fees, calculation of interest and costs.

12.   Perform daily cash drawer closeout, or more frequent if required, accounting for money by types of transactions and method of payment, including listing of any overages or shortages.

13.   Operate standard office equipment, including computer terminal, cash register, typewriter, copy machine, telephone and calculator.

14.   Apply thorough knowledge of department procedures by providing information to the public on City and departmental programs and functions when working the customer service counter, answering the telephone or responding to email inquiries.  May perform initial screening of visitors, determining appropriate data to be obtained and/or referring to proper department personnel.

15.   Coordinate activities with other employees, departments or agencies to ensure customers’ service needs are appropriately addressed.

16.   Establish and maintain effective working relationships with employees, other departments and agencies, and the general public.

17.   Maintain familiarity with and execute safe work procedures associated with assigned work.

18.   Perform other related duties as required.
 

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Knowledge of office procedures and practices; operational knowledge of computer hardware and software; ability to keep records and prepare reports; ability to apply judgment to provisions of laws, regulations and programs; ability to make relatively complex arithmetic computations and tabulations; ability to type accurately with reasonable speed; good knowledge of business English, spelling and arithmetic; ability to work effectively with the public and other employees, ability to understand and  follow moderately-complex oral and written instructions; and ability to make minor decisions in accordance with departmental policy.  Demonstrated ability to communicate effectively, orally and in writing.  Ability to perform multiple functions/processes concurrently or in sequence.

EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: High school diploma, or equivalent, plus one year of experience in processing and maintaining administrative or financial records; OR any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities. Must attain and maintain Municipal Agent certification through the NH Department of Safety, Division of Motor Vehicles.  Maintain a valid motor vehicle operator license. 

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