221069.AOC Dispatcher III - HILLSBOROUGH CO AVIATION AUTHORITY

POSITION OVERVIEW

The Airport Dispatcher III is part of the Airport Operations Center team that supports Tampa International Airport's operations and public safety and security activity within the airport and surrounding area 24 hours a day. Responsibilities include answering emergency phone calls, processing sensitive information, and dispatching first responders by radio when required. Airport Dispatchers III also monitors and operates systems that include communication of video security and patron transportation, such as the Airport's shuttle system, while taking customer service phone calls from patrons and fellow employees looking for assistance. 

COMPENSATION: $28.00 an hour

WORKPLACE TYPE: 100% On-Site 

POSITION ROLES & RESPONSIBILITIES

• Monitors airport audio and video operations and public safety communication systems.
• May receive incoming 911 emergency and non-emergency calls for assistance, make inquiries to solicit relevant information, and assess information to determine the nature and urgency of calls for assistance.
• May enter public safety-related information into the Computer Aided Dispatch (CAD) system and redirect calls to specific or alternate emergency responding agencies or departments. 
• Dispatches responders using digital and analog voice communications equipment and/or a computer dispatch system.
• May access and enter sensitive law enforcement data in local, state, and federal databases for investigative purposes, including the Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) databases.
• May determine the location of the emergency and non-emergency calls initiated from landlines or cellular phones using a Global Positioning System (GPS).
• May research local, state, and federal databases when requested or when circumstances dictate to review criminal justice records, search for outstanding warrants, locate other relevant data, and provide information to emergency response personnel before arrival at the emergency location. 
• Operates various computer systems and programs, including aviation-specific systems, airport facility systems and equipment, security alarm systems, and closed-circuit television (CCTV) systems.
• Activates the Aviation Authority emergency communications notification system to notify tenants and authorities of emergencies, impending severe weather, and other critical airport operational impacts.
• Responds to requests for flight information, pages, general information, and inquiries from the general public and tenants regarding airport operations and public safety issues.
• Conveys a variety of information related to airport operations and public safety activities to airport personnel, vendors, service contractors, and the general public as required.
• Maintains records and reports, including shift reports and operations logs.
• Initiates emergency and non-emergency call-backs to obtain additional information or follow up on disconnected calls.
• Performs duties at temporary emergency command centers and locations during periods of local, state, and national emergencies, as required.
• Testifies in court to provide an accurate account of information related to emergency/non-emergency calls for assistance, as required.

REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.
• Complies with all HCAA Policies, Procedures, and Standards.
• Performs other duties as assigned. 

REQUIRED QUALIFICATIONS

• Successful completion of all designated law enforcement dispatcher training programs, including possession of all required certifications.
• 2 years of Public Safety dispatcher experience.

KNOWLEDGE, SKILLS & ABILITIES

• Understanding of CJIS Security Clearance Expectations within the Airport Operations Center
• Working knowledge of the Airport Communication Center regulations and standard operating procedures and airport operations and public safety dispatching systems.
• Working knowledge of the Airport layout, facilities, operations systems, and airport public safety operations.
• Working knowledge of Aviation Authority policies, procedures, and guidelines.
• Working knowledge of effective communication techniques.
• Working knowledge of digital and audio communications equipment operation.
• Working knowledge of computerized mapping systems and related software use and application.
• Working knowledge of CPR and First Aid procedures and techniques.
• Working knowledge of law enforcement, emergency medical, and fire terminology.
• Skill in operating a multi-line or computerized telephone, and in operating digital, audio, or radio communications equipment.
• Ability to multitask under potentially stressful conditions.
• Ability to demonstrate a high degree of customer service skills while interacting with both external and internal customers.
• Ability to accurately assess emergency and non-emergency information, make correct decisions, and take appropriate action.
• Ability to use a computer and related software.
• Ability to communicate effectively, both orally and in writing.
• Ability to follow established procedures and pay close attention to detail.
• Ability to locate offices, agencies, or individuals promptly through directories or other information sources.
• Ability to maintain confidential information.
• Ability to work effectively with others.
• Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
• Ability and willingness to work rotating shifts including nights, weekends, and holidays.

TPA MISSION STATEMENT To be a major driver in the economic growth of the Tampa Bay Region. We will be leading-edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region.

TPA VISION STATEMENT To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders.

The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors. The Aviation Authority-Tampa International Airport is an equal opportunity employer and welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.