211 Operations Manager - United Way of Southwestern Pennsylvania

United Way of Southwestern Pennsylvania

Pittsburgh Office

211 is an easy-to-remember number that connects people directly to resources and information. Whether a person is seeking essential services or looking for volunteer activities in his or her community, 211 is there 24 hours a day, seven days per week to help. United Way of Southwestern Pennsylvania provides critical information and referral services via phone, text, chat and web for 30 counties within Southwestern, Southeastern and Northwestern Pennsylvania and 10 counties within Southern Kentucky for afterhours. 

This position reports to the Senior Director of 211. Under the direction of the Senior Director of 211, the 211 Operations Manager manages the day-to-day activities necessary to operate all aspects of PA 211 Southwest, Southeast and Northwest. This is a hybrid remote & in-office position.

A high school diploma or GED equivalent is required with five or more years of non-profit and/or social services or human services operations experience is required. A bachelor's degree in social services, technology or related field is preferred. An equivalent combination of experience and education may be considered in lieu of education.

Annual Salary

Pay Grade 107

Salary Range - $55,620 - $60,000

Visit our website at https://uwswpa.org/careers/ to view job description and apply for this position. Submissions will only be accepted electronically.

The United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Butler, Westmoreland, Fayette, and Armstrong counties.