2025 CHSWF Retail Lead - Charleston Wine + Food

This is a 1099 Contractor role for the 2025 Festival.

EXHIBIT A

SCOPE OF WORK + TERMS

TITLE: 2025 CHSWF Retail Lead

PRIMARY CONTACTS: Brand + Creative Manager, Production Manager, Director of Business Operations

TERM: Contract February 12, 2025 - March 15, 2024

LOCATION: Charleston, SC

CONTRACT FEE: $2,500 to be paid in installments

This fee is all-encompassing, and Charleston Wine + Food will not reimburse for any additional expenses unless previously negotiated and outlined in this contract.

OVERVIEW:

The CHSWF Retail Lead is responsible for running the merchandising + sales of Charleston Wine + Food retail at the Culinary Village: March 7-9, 2025

Schedule:

• CHSWF Retail Organization: based on your schedule between February 12th - February 28th
• CHSWF Retail Set-Up at Culinary Village: based on your schedule between March 1st - March 5th
• Culinary Village sales:
  • Friday, March 7th: 11:00AM - 7:00PM
  • Saturday, March 8th: 11:00AM - 7:00PM
  • Sunday, March 9th: 11:00AM - 7:00PM
• Breakdown CHSWF Retail Set-Up at Culinary Village: Monday, March 10th
• Reorganize CHSWF Retail: based on your schedule between March 11th - March 14th

PRINCIPAL ACCOUNTABILITIES

• PRIOR TO ALL EVENTS
  • Develop plan for retail activations and work with Production Manager to ensure equipment is accounted for + added to event layout
  • Learn point-of-sale technology requirements for check-out + reconciliation process, including wifi needs per location
  • Organize and prep all CHSWF Retail items
  • Bring CHSWF Retail to Johnson Hagood Stadium
• SET-UP
  • Ensure all point-of-sale technology is charged
  • Fully merchandise + set-up retail area with retail, signage, and design items
  • Ensure all retail is accounted for and displayed properly
  • Install any necessary signage
  • Greet and train Volunteers assigned to assist with retail sales on the ground
• DURING EVENT
  • Manage applicable documents as well as the point-of-sale platform. If not functioning properly, call Director of Business Operations
  • Be onsite to act as main salesperson throughout the entirety of the event, and ensure Volunteers are prepared to lead during any breaks
  • Treat customers with fantastic customer service + respect
  • Track "coupons" giving Retail discounts
  • Maintain look + feel of retail space and ensure retail is neatly displayed + replenished
  • Be cognizant of potential theft opportunities and report any incidents immediately to staff and security
  • Act as CHSWF representative, making decisions on the ground to best represent the brand
• BREAKDOWN
  • Close the booth, ensuring space is clean and ready for rental pick-up
  • Take note of other general learnings that CHSWF can enact for future events
  • Ensure any point-of-sale equipment + retail items are properly stored
  • Pack-up retail, signage, and design items to take to next event when appropriate
  • Flag any sold-out items to Production Manager + Brand Manager
• POST-FESTIVAL
• Pack-up leftover merchandise and deliver to CHSWF HQ
• Provide inventory of leftover merchandise in Google Sheet format
• Share learnings that CHSWF can enact for future festivals, including fast/slow sellers

REQUIREMENTS

• Must provide cell phone and be available for contact during contract
• Must provide own transportation to, between, and from events, as well as be willing to transport retail
• Must be organized with diligent attention to detail
• Ability to work collaboratively with a variety of people
• Comfortable working in an outdoor setting, including rain, cold, mud
• Ability to do some physical work including lifting boxes and field set-up, standing for up to 8+ hours
• Prior retail or customer service experience required
• Prior merchandising or other creative design experience is encouraged
• Experience with POS systems encouraged