20243 – System Administrator II - Hyundai Autoever America

• Diagnose and resolve issues related to network, hardware, and software to ensure minimal downtime and disruption.
• Provide direct and remote technical support to end users, maintaining clear and effective communication throughout the resolution process.
• Work closely with the Senior IT Systems Analyst on IT projects involving infrastructure, networking, servers, and security.
• Monitor network performance and security tools, addressing any anomalies or issues proactively.
• Ensure all computers, servers, and network devices are regularly patched and updated according to company policies.
• Install, configure, maintain, and support PC and printer hardware and software within the company’s computing environment.
• Maintain detailed records of support activities and provide regular updates to the IT team.
• Perform other IT operations duties as required, ensuring the smooth functioning of the organization’s IT systems.
• Manage assigned tasks and quickly respond to and process Windows helpdesk tickets using ServiceNow in a timely and reliable manner                                                                                                
• Support Help Desk personnel and Administrators as required                                     
• Install, maintain, and configure Windows Servers, Active Directory, MS Exchange email, File & Print servers, DNS, DHCP, etc.  
• Proficient in managing AD users, groups, and policies, configuring and troubleshooting Multi-Factor Authentication (MFA), and implementing role-based access control (RBAC) to ensure secure and appropriate access to resources.    
• Experience with data encryption, data loss prevention (DLP) tools, and managing backups. Knowledge of Disaster recovery procedures and experience with monitoring and logging systems for timely security incident responses.                                                                                                                                                       
• Perform backup and restores of Exchange and all Windows servers                                                                                                                                                                           
• Detect, diagnose and troubleshoot server malfunctions                                                                                                                  
• Provide all aspects of user account management
• Maintain current inventory of all Windows assets, purchase history and warranty data
• Experience with Spam Filters, Message Tracking and Whitelisting             
• Monitor and analyze network traffic statistics to identify performance issues
• Monitor and upgrade Windows servers.
• Other Duties as required                     

• Administer a large portfolio of projects, tasks, issues and systems
• Administer projects from initial requirement stage on through completion stage, ensuring appropriate documentation and completion

• Bachelor’s degree in Information Technology majors preferred
• At least 5-6 years of experience as primary administrator for Server and Network Infrastructure
• Ability to think logically and to analyze issues and implement appropriate solutions.
• Ability to follow written and verbal instructions.
• Ability to plan, organize, coordinate work assignments.
• Ability to complete projects on time.
• Ability to work well in a team environment.                                                    
• Ability to interact positively with internal and external customers.
• MCSE - Core Infrastructure Certification preferred
• Cisco Network Certified Engineer preferred

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