2001B Staff Intern - Business - Customer Care - Billing Department (Newark, NJ, US) - PSEG
Newark, NJ
About the Job
Requisition: 80681
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 36,000 - $ 54,000
Incentive: Not applicable
Work Location Category: Hybrid
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. Full time employees will also recieve a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
PSEG is looking for an Intern for the Customer Care - Billing Department.
This job involves working as a(n) Staff Intern in the Customer Billing Department. The Customer Billing Operations team is responsible for ensuring the timely and accurate billing of PSE&G's 2.3 million electric and 1.8 million gas customers. The team of 100 employees who allocate and resolve daily billing exceptions, provide reporting for management and benchmarking, implement process improvements, and support internal and external customers.
This position will be Hybrid
Job Responsibilities
Assignments will include working alongside professionals in the following areas:
• Identify and implement process or technological improvements
• Review and update process documentation to ensure completeness and accuracy
• Assist team members with testing system enhancements / changes
• Run analytical reports, develop insights, and communicate results/findings
• Provide administrative support to the leadership and supervisor teams
• Assist the team with developing training plans and programs
• Assist with adhoc data requests, account corrections, and/or customer inquiries
Job Specific Qualifications
Required Education/Skills: The successful candidate(s) must be actively pursuing a bachelor's or master's degree from an accredited institution in Business, Data Analytics, or similar and graduating between December 2025 and May 2028. Students graduating in May/June 2025 are not eligible unless they are enrolling in a post-graduate degree program in the fall term of 2025. PSEG recognizes institutions of higher education which are accredited by the Council for Higher Education Accreditation or equivalent. Candidates must have completed sophomore level course work for consideration.
Candidate(s) must have excellent oral and verbal communication skills and a keen attention to detail. Candidate(s) need to be able to meet deadlines, juggle competing priorities, operate independently while knowing when to ask for help or guidance, and view all work from a customer's perspective. Candidate(s) must have experience working with Microsoft suite of services (Word, Excel, Powerpoint, etc.) and video conferencing software (ZOOM, Teams, Webex, etc.)
Preferred:
• 3.0 GPA
• Experience working with databases (SAP CCS, Salesforce, Access, or similar)
• Experience working with large data sets in Excel, Tableau, Microsoft Power BI, or similar
• Experience working on digital enhancements/process improvements
• Experience creating process documentation or working with Microsoft Visio
All PSEG internship roles are paid at an hourly rate, however there are no medical benefits associated with these positions. Candidates are expected to work 40 hours per week over the duration of the summer internship. We are targeting currently enrolled/matriculating students that are able to commute to their designated work location as needed. Housing, transportation, and immigration support will not be provided in association with these positions.
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.
PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.
If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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