1st shift Registrar - Administrative - Sigma Inc
Worcester, MA 01605
About the Job
95-529-169 1st shift Registrar - Administrative, Worcester, MA, 3 Months Contract
Sigma Systems is currently looking for Registrar - Administrative to work onsite with Revenue Cycle Department in Worcester, MA
Shift Timings :
Monday- Friday, 7:00 am - 3:30 pm includes a 30 min break
Major Responsibilities :
Sigma Systems is currently looking for Registrar - Administrative to work onsite with Revenue Cycle Department in Worcester, MA
Shift Timings :
Monday- Friday, 7:00 am - 3:30 pm includes a 30 min break
Major Responsibilities :
- Excellent customer service skills and knowledge, i.e.; service recovery.
- Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable and collection of patient financial responsibility.
- Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
- Staff member follows downtime procedures as established.
- Staff routinely and proactively works on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable.
- Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution in positively influencing patients experience and likelihood to recommend.
- Processes pre-registrations for all appointment types and locations, excluding ER.
- Answers phone and returns voicemails timely.
- When uncertain, or when unusual situations occur, seek guidance from department manager. Never makes impulsive or hasty decisions.
- Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments and physician office personnel.
- Staff member uses all eligibility resources available in order to verify the correct insurance is listed in the account.
- Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
- Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post and reconciles cash.
- Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.
- High school graduate or GED required.
- Required EPIC experience and at least 12 months of admin/clerical exp in medical office environment.
- Receives on the job training under close supervision.
- Cross trained role to include on unit in-person consent capture
- Previous clerical and Meditech experience desirable, but not required.
- A good understanding of medical terminology helpful.
- Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
- Department-specific competencies and their measurements will be developed and maintained in the individual departments.
- The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
Source : Sigma Inc