18+ Server/Bartender – Brick - ROC Ventures

Brick Pizzeria & Ristorante

Server/Bartender Job Description

Server/Bartender

Purpose:

As the Server/Bartender you will be responsible for ensuring that guests get top quality food and drinks in a clean and safe environment while executing Service Philosophy. (see below)

❏  Follow Guest Service Methodology.

❏  Manage your section of 5-7 tables with a high level of engagement including bussing

tables and running food and drinks per teamwork-centric service model.

❏  Follow all Guest Service Steps marked out in SOP.

❏  Ensure a positive mental attitude and greet all guests with enthusiasm and

friendliness.

❏  Answers guest questions about food, beverages, and our facilities accurately and in

a friendly manner.

❏  Performs side work and finds ways to help team during non-busy hours.

❏  Speaks to guests with enthusiasm at all times and ensure that guests have a

positive and memorable experience at Brick.

❏  Attend to guests during their entire dining/drinking experience.

❏  Provides the highest level of service in accordance with our standards.

❏  Identifies food orders when ready and delivers items to tables in a timely manner.

❏  Communicates with every member of the team with 100% callbacks.

❏  Reports to work as scheduled, in uniform, well groomed, and ready to be in position.

❏  Maintains a professional appearance at all times.

❏  Maintains professional relationships with all coworkers.

❏  Follows checklists and standard operating procedures.

❏  Maintains full knowledge of menus, drinks, recipes, and other pertinent information

while increasing knowledge of food, beverages, and other products and services.

❏  Ensures that guests have a positive and memorable experience at Brick.

❏  Responsible for constant sanitation, organization, and proper food handling.

❏  Prepares work area for opening, mid-shift, or closing in accordance with company

standards. Maintains a safe, clean, organized, and stocked work area.

❏  Clocks in for work in full uniform, ready to work.

❏  Maintains full knowledge of menus, drinks, recipes, and other pertinent information

while increasing knowledge of food, beverages, and other products and services.

❏  Be a subject matter expert in all areas of the bar operations to provide effective

leadership the bar staff.

❏  Ensure all cash handling processes and procedures are being followed

❏  Performs other duties as assigned.

REQUIREMENTS:

❏ 1+ year server experience in customer service, hospitality industry. ❏ Ability to remain resilient under pressure.
❏ Ability to work well in a teamwork-centric environment.
❏ Ability to make quality and timely decisions.

❏ Great communication and organizational skills.
❏ Thrives in a fast pace environment and is able to work 6+ hours on their feet. ❏ Friendly, High Energy