1347-Customer Service Manager (Manufacturing) - SP Associates

KNOW HOW/SKILLS

1. Supply Chain Experts on MRP/ERP
2. SAP knowledge preferred
3. Logistics/Transportation Knowledge
4. ISO 9000 QM/TS16949/SOX knowledge
5. Textile manufacturing knowledge preferred

KEY COMPETENCIES

1. Situational influencing
2. Organizational commitment
3. Decision making
4. Adaptability
5. Achievement orientation
6. Customer Focus

KEY ACCOUNTABILITIES

* Build a performance-driven team; manage the resources; motivate and lift competencies of the staff to meet growing business requirement; manage development plan for talents properly, and consciously work on succession plan. Responsible for Performance Management and Team Management

* Manage the Customer Service team, ensuring delivery and high quality of service on behalf of all customers. Must know the customer’s business and probe about the needs of the customer, beyond what is immediately expressed.  

* Manage Customer Service team to meet the agreed global, regional, and local targets, such as Sales, Inventory value, OTIF (customer, replenishment, production, etc.)

* Deep knowledge about the types of reverse logistics operations (returns), logistics scheduling, differentiated customer order management, domestic rules and regulations and customer service strategies

*Full accountability of standard costing of inventory and inventory transactions.; then, linking the numbers with business activities. Drive continuous improvement on problematic inventory

 *Manage decision-making processes with respect to parameters and have the capability to cope with the consequences of your decisions.

* Take full accountability on CUSTOMER SATISFACTION; work closely with commercial/marketing and external customers to understand the "customer voice"; translate real customer voice into improvement opportunity

* Provide a safe working environment and ensure full compliance in EHS, ethics and compliance.

Requirements

KEY REQUIREMENTS

* Education: Bachelor’s degree or above; Major in Supply Chain Management, Business Admin, related areas.

* Experience: 6-8 years in Customer Service operations, and 3-5 years in management experience.

* Must be able to demonstrate a deep insight into the organization and managed processes.

* Must have excellent written, oral, phone and presentations skills
*Must have software experience

Benefits

To be discussed during the interview process.